Fulfillment Manager

About the role

You will own daily throughput at our Denver facility: stocking, cycle counting, picking/packing, and outbound shipping. You will lead a team of up to 20 across shifts, working through frontline leads, and you will be on the floor enough to know where the constraint is on any given day.

This is single-SKU fulfillment, not reverse logistics. Inventory is known and cataloged, and it sits in place until it's picked. Units move through standard putaway, cycle counts confirm what's on the shelf, and outbound orders are picked, packed, and shipped against clear SKU counts.

What You Will Own

Throughput and flow. End-to-end responsibility for intake, sort, grading, disposition routing, WIP movement, QC, and outbound. Every unit is traceable, brand-owned, and has to leave accurately and on time.

The team. Hire, onboard, coach, and develop leads and associates. Set clear expectations, hold the line on them, and build a bench so the operation does not depend on any one person showing up.

Process design. Build and iterate the SOPs that govern how goods move, and make sure they hold across shifts. Lead root-cause work on errors and delays, and implement fixes that stay fixed.

Labor planning. Build staffing models that match inbound forecasts, including surge periods driven by post-holiday trade-in and brand return cycles.

Brand program performance. Each brand partner has its own protocols, quality bar, and reporting cadence. You are accountable for hitting them and for flagging early when volume or condition mix puts them at risk. You will occasionally host brand partners and prospects on facility tours.

Cost. Track cost per unit for your area, understand what drives it, and find savings that do not degrade quality or turn time.

Inventory integrity. Chain of custody on brand-owned goods, in partnership with planning. Cycle counts, reconciliation, and no unexplained variances.

Safety and compliance. A floor where people work safely and know they are expected to.

How Success Is Measured

First 90 days

Full command of current-state flow, with the top three constraints documented and a fix in motion on at least one

All leaders have documented expectations

Baseline established for the metrics below, with clean before/after data

• Ongoing: Processing accuracy and QC pass rate
• Units per labor hour: trending up quarter over quarter
• Cost per unit: flat or down against budge t
• Safety: zero recordable incidents

Brand SLAs: met across all active programs, with issues escalated before the partner raises them

Qualifications

• 4+ years in warehouse, distribution, or production operations, including 3+ years leading hourly teams through supervisors
• Demonstrated results improving throughput, accuracy, or cost per unit in a high-volume physical operation, with numbers you can speak to
• Experience with variable or non-standard inbound: reverse logistics, returns processing, refurbishment, repair, recycling, or made-to-order production
• Working fluency in WMS platforms and inventory systems, including participating in an implementation or major upgrade
• Comfortable building an SOP where none exists and getting a floor to actually follow it
• Steady in ambiguity, and able to move without waiting for perfect information
• Willing to work varying shifts as volume requires, and able to be on your feet on the floor
• Bachelor's degree in supply chain, logistics, or business preferred; equivalent experience considered

Nice to Have

• Apparel, textile, footwear, or soft goods operations background
• Garment inspection, grading, or repair experience
• Lean, Six Sigma, or Kaizen training
• Multi-shift operations experiencezx
• Conversational Spanish

• Compensation & Benefits $60,000–$80,000 annually, commensurate with experience.
• Bonus eligible.

• 401(k)
• Medical, Dental & Vision insurance
• Flexible spending account
• Life insurance
• Flexible Time Off

Legal/Lawyer Benefit

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