Fulfillment Supervisor

Mission

Strive exists to disrupt an industry long overdue for a more personal approach to care. We put the human element at the center of everything: every formulation, every patient interaction, every provider partnership. We're not just a compounding pharmacy. We're a team on a mission to change what personalized healthcare looks and feels like.

Position Type: Full Time, On-Site

Schedule: Monday - Friday, 8:00am - 4:30pm

Position Overview

We are currently seeking a dedicated and motivated Fulfillment Supervisor to join our Pharmacy Operations team. This individual will be responsible for overseeing our fulfillment technicians, ensuring that safety, quality, and productivity standards are met while supporting team development and continuous improvement efforts.

Key Responsibilities

• Monitor daily workflows to ensure adherence to established SOPs, quality standards, and regulatory compliance.
• Provide coaching, training, and performance feedback to staff, supporting professional growth and a positive work environment.
• Collaborate with cross-functional teams including QA, Planning, and Inventory Control to resolve operational challenges and drive improvements.
• Lead daily shift huddles and support effective communication across shifts.
• Ensure accurate documentation and adherence to safety protocols.
• Monitor and report key performance indicators (KPIs) and assist in achieving departmental goals.
• Participate in and lead root cause investigations and CAPA activities as necessary.

Required Qualifications

• Must be CPhT certified (PTCB preferred but not required)
• Minimum of 1 year of supervisory or leadership experience in a fulfillment, warehouse, or production environment.
• Strong knowledge of inventory systems, and order fulfillment processes.
• Excellent communication, organizational, and problem-solving skills.
• Ability to lead and motivate a diverse team in a fast-paced environment.
• Proficient in Microsoft Office; experience with ERP or warehouse management systems is a plus.
• Ability to work designated PM shift hours and flexibility to support business needs.
• Ability to lift up to 50 pounds

Pay and benefits

Annual Salary $58,000 - $62,000 USD

Join Us in Making an Impact

At Strive, the work is real and the impact is direct. Every role here contributes to a patient experience that's more personal, more attentive, and more human than what most people have come to expect from a pharmacy. Apply today and help us raise the bar.

Benefits

Strive Pharmacy offers a comprehensive benefits package, including:

• Employer-paid healthcare coverage, effective the 1st day of the following month of your hire date
• Free Strive compounded medications for employees based on a valid patient-specific prescription from a licensed healthcare provider
• Paid time off
• Sick time
• FSA and HSA options
• Parental leave
• 401(k) with employer matching
• Life insurance
• Vision and dental insurance
• Veterinary insurance

Culture

• Culture isn't an afterthought at Strive.
• It's something we actively build.
• We foster a collaborative, engaging workplace where employees have opportunities to connect, celebrate, and build meaningful relationships with their colleagues.
• We're committed to supporting the personal and professional growth of every employee, both inside and outside the workplace.