Full Time Customer Service Representative

Position Summary

The successful candidate must have the ability to work independently and as part of a team, demonstrating the ability to work with patience and courtesy in difficult customer relation situations. Must have the ability to communicate effectively; both verbally and in writing, thinking quickly and logically to ensure expedient responses to customer inquiries. Must complete applicable training and display strong organizational skills. The ability to multi-task efficiently and effectively is of paramount importance.

What's In It For You

• Competitive hourly wage with free/discounted services
• Attractive benefits package including medical, dental, vision, 401k and more, effective immediately upon hire.
• Generous paid time off & holidays

What You'll Be Doing

• Resolve customer issues in a local customer sales and service office environment including billing inquiries, sales opportunities, and product troubleshooting.
• Respond to customer correspondence in an appropriate time and manner.
• Accurately enter order information for both sales and service orders, updating customer account information including telephone and contact numbers.
• Help achieve company sales/upgrade goals by consulting with customers on available products and services.
• Daily cash drawer reconciliation
• Use provided training materials and job aids to resolve customer issues quickly and accurately.
• Create and maintain customer files including confidential information.
• Present a quality presentation of company products and services.
• Assist in achieving all system, team, and individual customer service goals and standards.
• Assist with other assigned duties and administrative tasks.

What You'll Need

• 1-2 years of customer service experience preferred.
• Excellent interpersonal and organizational skills with the ability to manage multiple conflicting priorities.
• Demonstrated ability to solve complex problems and make sound judgments and ethical decisions.
• Proven ability to develop through coaching and counseling.
• Excellent written, oral, and interpersonal communications skills.
• Regular, punctual, and consistent attendance.
• High school diploma or equivalent; advanced degrees or certifications preferred.
• Excellent PC and computer applications skills