Gallery Interpreter

About the Role

The Gallery Interpreter serves as the primary storyteller and host on the museum floor, delivering 5-star customer service to every visitor. This role brings our world-class exhibits to life through engaging, inquiry-based interpretation, guided tours, and interactive experiences. Working in close partnership with Museum Security, the Gallery Interpreter ensures a dynamic, safe, and enjoyable environment—protecting our legendary collection while sharing the passion and history behind it.

What You’ll Do

Guest Engagement & Storytelling

• Spark curiosity and deep engagement across all galleries—including special zones like the Forza Motorsports experience and the Vault—using inquiry-based interpretation techniques and interactive tools (iPads, activity materials, hands-on aids).
• Lead memorable guided tours and provide detailed insights into the museum's collection, history, and featured exhibitions.
• Answer visitor questions, offer directions, and champion guest opportunities such as membership, upcoming events, and educational programs.

Gallery Operations & Asset Protection

• Maintain the daily presentation, cleanliness, and operational readiness of all exhibition spaces.
• Collaborate with security staff to monitor gallery spaces, ensuring objects and resources are handled safely and encouraging visitors to help protect our rare collection.
• Support special museum functions, with opportunities to represent the team as a Gallery Interpreter during private after-hours events.

Technical Qualifications

• Strong public communication and interpersonal skills, with a natural ability to connect with diverse audiences and keep guests engaged.
• High learning agility to absorb, retain, and enthusiastically share knowledge about automotive history, museum exhibits, and ongoing programs.
• Proficient with digital tools (Google Workspace, email) and interactive gallery tech; experience with design tools like Canva is a plus.

Professional Attributes

• A warm, service-oriented host dedicated to delivering a 5-star visitor experience.
• A proactive team player who thrives in a high-energy, public-facing environment and works seamlessly alongside security and operations staff.
• Respectful and vigilant regarding the preservation and safe handling of collection objects and gallery assets.

Minimum Experience required

1–2 years of experience in customer service, public speaking, teaching, or hospitality (museum/attraction experience preferred)

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