Game Night Staff: Group Sales (Part-Time/Seasonal)

About the role

Monumental Sports & Entertainment (MSE) is one of the leading integrated sports and entertainment companies globally. MSE's portfolio spans premier professional sports teams, world-class venues, and next-generation media properties, with marquee assets including the NHL's Washington Capitals, NBA's Washington Wizards, WNBA's Washington Mystics, NBA G League's Capital City Go-Go, Capital One Arena, and Monumental Sports Network, along with an investment in Team Liquid.

Rooted in the nation's capital, MSE brings Washington, D.C's distinct influence, ambition, and leadership to the global sports and entertainment landscape. The company harnesses the power of its platform to drive continuous innovation and deliver extraordinary experiences that inspire and unite our community, our fans, and our people.

Our success is powered by talented people who bring passion, creativity, and collaboration to everything they do. If you're looking to build your career in a dynamic, fast-paced organization that's shaping the future of sports and entertainment, we'd love to hear from you.

Position Overview

This part-time Group Sales Game Night Staff position is responsible for supporting the Wizards Group Sales Department by providing world-class customer service and hospitality to group outings and all fans entering Capital One Arena.

Do you have strong communications skills, love sports, and are passionate about supporting the Wizards? We would love to hear from you!

Responsibilities

• Assist with the distribution of gift with purchase items on special Theme Nights.
• Support the execution of group Fan Experiences before, during, and after the game.
• Provide excellent customer service to Wizards group outing guests and all fans in attendance.
• Complete pre-game set-up and post-game breakdown of all Group Sales locations and game day initiatives.
• Maintain a solid understanding of stadium and department policies and procedures to effectively assist with general questions.
• Exhibit a fun, friendly, fan service focus and professional appearance at all games.
• Other duties as assigned.

Minimum Qualifications

• Bachelor's Degree or equivalent experience or currently enrolled in college.
• Previous customer service experience is helpful.
• Organized with the ability to problem solve and work effectively in a fast-paced environment.
• Positive demeanor with outstanding interpersonal skills.
• Strong communication skills, customer-service oriented, and able to effectively work both independently and on a team.
• Able to easily lift and carry 30 lbs.
• Requires prolonged standing, sitting, walking and stair climbing to access full range of facility.
• Flexibility to work most Wizards home games, including nights, weekends and holidays as needed.

Pay Rate: $18.40 USD/hour.