General Manager(08813) - 558 Caratoke Hwy.

About the role

The General Manager leads all store operations to ensure exceptional customer service, strong team performance, and consistent financial results. This role is responsible for building a high-performing team, maintaining operational excellence, and upholding Domino's brand standards every day.

Key Responsibilities

Operational Leadership

• Oversee daily store operations, including opening/closing procedures, food preparation, delivery logistics, and customer service.
• Ensure compliance with Domino's operational standards, safety protocols, and food quality guidelines.
• Maintain a clean, organized, and safe environment for both customers and employees.

Team Management

• Recruit, hire, train, and develop team members and shift leaders.
• Create weekly schedules that balance labor costs with business needs.
• Coach and motivate staff to deliver excellent service and maintain high morale.
• Conduct performance evaluations and address disciplinary issues when necessary.

Customer Experience

• Ensure every customer receives fast, friendly, and accurate service.
• Resolve customer concerns with professionalism and urgency.
• Monitor service metrics such as delivery times, order accuracy, and customer satisfaction.

Financial & Business Performance

• Manage store budget, labor costs, food costs, and inventory.
• Analyze sales trends and implement strategies to increase revenue.
• Complete daily, weekly, and monthly financial reporting.
• Protect company assets and ensure proper cash handling procedures.

Compliance & Standards

• Enforce Domino's policies, local/state regulations, and health department standards.
• Maintain proper documentation for food safety, employee files, and operational logs.
• Ensure all equipment is maintained and issues are addressed promptly.

What Success Looks Like

• A motivated, well-trained team with low turnover.
• High customer satisfaction and strong community reputation.
• Consistent achievement of sales goals and operational targets.
• A store that runs smoothly-even when you're not on-site.

Qualifications

• Previous management experience in food service, retail, or hospitality.
• Strong leadership, communication, and problem-solving skills.
• Ability to work in a fast-paced environment and make quick decisions.
• Basic math and computer skills for scheduling, inventory, and reporting.
• Valid driver's license and reliable transportation.
• Ability to lift up to 50 lbs and stand for extended periods.