General Manager

Job Details

The company is seeking a General Manager to ensure their assigned geographical market meet and exceed the organization's standards in leadership, customer service, safety, quality, operational excellence, and financial performance. The General Manager is a transformational and motivational operations leader who runs the business with a Service Heart and embodies the organization's Built to Serve culture, and reports to a Regional Vice President with one or more Branch or General Managers reporting to them.

Essential Duties and Responsibilities

• Responsible for leading, developing, and coaching assigned teams to high performance.
• Creates and monitors complex labor budgets, reduces expenses, and improves quality.
• Accountable for workforce planning with a key focus on coaching managers and ensuring effective people practices, including recruiting, onboarding, engagement, performance management, recognition, and development.
• Responsible for meeting overall operational and financial performance, primarily focusing on customer retention and increasing profitability.
• Ensure compliance with industry standards, regulatory requirements, and best practices.
• Ensure that all team members meet or exceed customer expectations in a 24/7 environment.
• Regularly and personally engage with all customers at least quarterly to understand their needs, address concerns, and foster strong customer relations.
• Ensure compliance with all relevant labor regulations and industry standards.
• Collaborate and partner with the Business Development team to expand market presence.

Qualifications/Competencies

• Bilingual (English, Spanish) strongly preferred.
• Proven experience in a leadership role within facility management or a related service industry.
• Five-plus years of service industry experience with demonstrated experience developing and leading high-performing teams.
• Demonstrated experience in annual customer pricing negotiations, labor budget management, work planning, and recruiting.
• Influential and people-focused leader with experience developing and delivering live training.

Closing

CCS Facility Services business foundation is our people. We recognize, invest, and promote from within. Unified by our core values, you will discover a sense of community of amazing colleagues who are passionate and guided by a Service Heart to provide the best employee and customer experience.