General Manager

Job Responsibilities

• Effectively manage customer relations through both direct contact and outreach programs.
• Identify, select, train and mentor location staff.
• Effectively and frequently communicate with location staff and support team members.
• Oversee vehicle maintenance plan and ensures fleet availability to meet service requirements.
• Oversee safety and training programs, plans and processes to ensure compliance with company, contract and regulatory requirements.
• Maintain client contact routinely to meet or exceed expectations.
• Conduct periodic departmental audits.
• Daily, weekly and monthly review of key operational metrics.
• Ensure that all location financial metrics are managed continuously, exceptions are reported and action plans are developed to ensure the location meets it financial, safety and operational expectations.
• Implement, promote and adhere to company policies and procedures.
• Participate in location(s) labor and employee relations activities.
• Provide insight and information to support location(s) contract renewals.
• Create and present location(s) annual budget.

Talent Requirements

• Bachelor's degree in transportation management, business administration, public administration, logistics, or a related field.
• Management experience required.
• Proven success managing transportation services in a university, or comparable environment
• Minimum of five (5) years of progressively responsible experience in public transit, campus transportation (preferred), or large-scale operations management
• Minimum of three (3) years of experience in a management or senior supervisory role with demonstrated responsibility for personnel, budgeting, and operational outcomes
• Demonstrated knowledge of FTA, ADA, DOT, OSHA, EPA, and labor regulations
• Demonstrated knowledge of service planning principles, and performance reporting standards
• Experience with scheduling, dispatching, and fleet management technologies
• Excellent communication and leadership skills, with the ability to collaborate effectively with University stakeholders and contractor staff
• Valid driver's license required; ability to obtain and maintain a CDL with passenger endorsement preferred.
• Must have labor/union(s) negations/expenses expertise.
• Must have a full understanding of dispatch, scheduling, driver recruitment, and safety DOT and FMCSA compliance.
• MS Office, strong analytical skills, strong written and verbal communication skills and high degree of multi-tasking skills.
• Additional duties/responsibilities based upon individual contract requirements.
• Valid driver's license; CDL with passenger endorsement preferred.

Additional information

Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.

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