General Manager

Job Responsibilities

• Effectively manage customer relations through both direct contact and outreach programs.
• Identify, select, train and mentor location staff.
• Effectively and frequently communicate with location staff and support team members.
• Oversee vehicle maintenance plan and ensures fleet availability to meet service requirements.
• Oversee safety and training programs, plans and processes to ensure compliance with company, contract and regulatory requirements.
• Maintain client contact routinely to meet or exceed expectations.
• Conduct periodic departmental audits.
• Daily, weekly and monthly review of key operational metrics.
• Ensure that all location financial metrics are managed continuously, exceptions are reported and action plans are developed to ensure the location meets it financial, safety and operational expectations.
• Implement, promote and adhere to company policies and procedures.
• Participate in location(s) labor and employee relations activities.
• Provide insight and information to support location(s).

Talent Requirements

• College degree or equivalent business management experience.
• Management experience required.
• Shall possess a minimum of five (5) years of experience, within the past seven (7) years, serving as a manager responsible for supervising and operating a fixed-cost transit property or operation of comparable size and scope.
• Must have labor/union(s) negotiations/expenses expertise.
• Must have a full understanding of dispatch, scheduling, driver recruitment, and safety, DOT, and FTA compliance.
• MS Office, strong analytical skills, strong written and verbal communication skills, and a high degree of multitasking skills.
• Additional duties/responsibilities based upon individual contract requirements.

Pay and benefits

Starting salary range: $133,000 - $150,000

Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.

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