General Manager

Job Responsibilities

• Effectively manage customer relations through both direct contact and outreach programs.
• Identify, select, train, and mentor location staff.
• Effectively and frequently communicate with location staff and support team members.
• Oversee vehicle maintenance plan and ensure fleet availability to meet service requirements.
• Oversee safety and training programs, plans and processes to ensure compliance with company, contract and regulatory requirements.
• Maintain client contact routinely to meet or exceed expectations.
• Conduct periodic departmental audits.
• Daily, weekly and monthly review of key operational metrics.
• Ensure that all location financial metrics are managed continuously, exceptions are reported, and action plans are developed to ensure the location meets its financial, safety, and operational expectations.
• Implement, promote and adhere to company policies and procedures.
• Interact with bridges committee to effectuate positive changes to policies, procedures and programs.
• Participate in location(s) labor and employee relations activities.
• Provide insight and information to support location(s) contract renewals.
• Create and present location(s) annual budget.

Talent Requirements

• Shall have a minimum of five years' experience managing an operation of similar size and scope.
• Possession of a four-year or advanced college degree in a related major is required.
• Industry certifications are highly desirable.
• Must have a demonstrated history in managing bus operations or multimodal systems with oversight of fleet, maintenance, scheduling, and customer service operations is essential.
• Must have a demonstrated ability to collaborate with unionized staff and manage labor relations is desirable.
• Must excel at written and verbal communications, have strong analytical skills, and the ability to develop solutions to operational challenges through planning and implementation.
• Must have familiarity with State and FTA regulations for transit operations is essential.
• Must have a full understanding of dispatch, scheduling, driver recruitment, and safety DOT and FTA compliance.
• MS Office, strong analytical skills, and high degree of multi-tasking skills.
• Additional duties/responsibilities based upon individual contract requirements.

Pay and benefits

Starting salary range: $153,000 - $177,000

Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.

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150497.6-177056