General Manager

About the role

City, State: Atlanta, Georgia

Title: JW Marriott General Manager

Location: Atlanta, GA.

• FLSA: Exempt
• Status: Full-time
• Reports to: Regional Director of Operations
• Supervises: Property Leaders and Team Members

Job Summary

The General Manager of the JW Marriott Atlanta Downtown is a visionary leader responsible for delivering world-class hospitality in alignment with the brand's legacy of refined luxury, intuitive service, and exceptional guest experiences. This role oversees all aspects of hotel operations, financial performance, and team culture, ensuring the property operates at the highest level of excellence while representing the distinct elegance and sophistication of the JW Marriott brand.

Essential Functions and Duties

• Lead all hotel operations with a focus on luxury service, operational excellence, and adherence to JW Marriott brand standards.
• Uphold and inspire a culture of anticipatory service, attention to detail, and genuine guest care in every department.
• Ensure consistent delivery of exceptional guest experiences, measured by Marriott brand standards, internal benchmarks, and service recognition goals (e.g., GSS, Forbes, AAA).
• Collaborate with Sales, Revenue, and Marketing leaders to drive ADR, occupancy, and RevPAR while positioning the property competitively within the luxury market.
• Oversee budgeting, forecasting, and financial performance with a commitment to profitability, accountability, and long-term asset value.
• Maintain a strong partnership with ownership and corporate teams through regular reporting, strategic updates, and transparent performance communication.
• Recruit, develop, and mentor a high-performing leadership team, with a focus on service excellence, training consistency, and career growth.
• Ensure all team members embody the values of the JW Marriott brand - including poise, presence, and purposeful service - through consistent coaching and modeling.
• Oversee guest recovery and VIP services with direct involvement in high-profile stays, event execution, and personalized guest engagement.
• Lead property-wide compliance with Marriott standards, brand audits, health and safety protocols, and labor practices.
• Guide execution of capital projects and maintenance programs, preserving the property's aesthetic and operational integrity in alignment with luxury expectations.

Required Experience, Education, and Skills

• Bachelor's degree in Hospitality Management, Business, or a related field required; advanced degree or executive education preferred
• Minimum of 5 years of experience as a General Manager in an upscale, lifestyle, or luxury full-service hotel; experience with Marriott luxury brands strongly preferred
• Proven track record of achieving top-tier guest satisfaction scores, strong financial performance, and service excellence within a branded environment
• Deep understanding of luxury service delivery, guest personalization, and team engagement aligned with Forbes or AAA Four-/Five-Diamond standards
• Demonstrated success leading large, diverse teams with a focus on mentorship, performance management, and retention
• Expertise in budgeting, forecasting, labor planning, and financial reporting, with strong business and operational acumen
• Familiarity with Marriott systems including MARSHA, CI/TY, GXP, and brand standards compliance tools
• Excellent interpersonal, communication, and leadership skills with the ability to build strong relationships with guests, team members, ownership, and corporate partners
• Strong problem-solving and decision-making abilities, especially in high-pressure or high-visibility guest service scenarios
• Passion for delivering intuitive, gracious service and creating a culture that reflects the JW Marriott brand ethos

Work Environment

• Primarily an indoor role, with frequent interaction in guest areas, front-of-house, and back-of-house departments.
• Must be able to sit, stand, and walk for extended periods while overseeing hotel operations.
• Must be able to lift and carry objects up to 20 lbs occasionally.
• Flexible schedule, including availability for evenings, weekends, and holidays based on operational needs.
• Occasional travel may be required to attend meetings or corporate events.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the team member for this job. Duties, responsibilities, and activities may change at any time with or without notice.