General Manager

Job Summary

The General Manager will oversee all aspects of daily dispensary operations, focusing on exceptional customer service and cultivating a skilled team dedicated to the cannabis industry. This role requires an experienced leader who will help shape company policies and practices, with a primary emphasis on maintaining high-quality product inventory and driving profitable sales.

Responsibilities include creating a supportive culture that prioritizes employee development and customer satisfaction, conducting product education to boost sales, and overseeing hiring, training, and supervision of staff. The General Manager will ensure compliance with regulations, manage inventory levels effectively, and maintain smooth store operations.

They will also oversee cash handling procedures, uphold POS system accuracy, and ensure completion of daily operational tasks. Collaboration with district and regional managers will be essential to fulfill additional assigned duties and uphold company standards.

Responsibilities

• Support all store staff by creating a culture that prioritizes employee development and customer service.
• Drive sales through product/cultivar education and knowledge of the Cannabis industry.
• Hire, on-board, and train employees in accordance with our mission, vision, and goals.
• Develop and coach Assistant Manager and Store Leads to elevate their skills and expertise.
• Establish a culture of accountability through setting clear expectations and performance management.
• Oversee Assistant Manager duties and performance in developing team schedules and assisting with dispensary.
• Responsible for monitoring and maintaining inventory levels, ensuring an assortment of product, and communicating inventory action items with the appropriate teams.
• Ensure retail store operations run smoothly, properly, and in compliance with the applicable rules and regulations, including daily activities, maintenance, and employee concerns.
• Complete and appropriately delegate (if applicable) tasks assigned during scheduled shift, including: cleaning of the store, bathrooms, patient areas, and break room.
• Correct cash handling and discount application when applicable.
• Verification of proper paperwork, documentation, and ID for patients.
• Accurate use and maintenance of the Point of Sale (POS) System.
• Ensure POS stations are ready to go at store opening.
• Ensure opening and closing checklists are completed in a timely manner.
• Train and assist Inventory team to maintain healthy inventory management processes, including deliveries, cycle counts, and verifying order accuracies.
• Manage the talent and performance of Inventory Leaders by investigating product discrepancies to maintain a culture of compliance.
• Other duties as assigned by the District and Regional Managers.

Qualifications

• Bachelor's degree preferred.
• Cannabis experience preferred.
• 2+ years in a supervisory or management role in a retail setting required, preference for specialty retail.
• Inventory control experience required.
• Must be proactive, with strong work ethic, attention to detail, and strong communication and leadership skills.
• Meet timelines consistently and be able to effectively work under pressure.
• Continuously open to constructive, developmental feedback.
• High level of interpersonal skills in a fast-paced, deadline-oriented environment, often working cross functionally.

Additional Requirements

• Must be 21 years or older.
• Must pass all required background checks.
• Must possess a valid driver's license or state ID.
• Remain compliant with all legal and company regulations for working in the industry.
• Must be able to lift, carry, and balance up to 30 pounds (100 pounds with assistance). This job function may include walking or standing for extended periods of time, as well as stooping, bending over, and/or crouching.

Additional Information

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