General Manager - Commercial Roofing

About the role

David M. Maines & Associates is a trusted commercial roofing contractor serving Pennsylvania and the Mid-Atlantic region. Since 1989, the company has provided reliable roofing solutions for commercial, industrial, institutional, and government facilities. Our team specializes in roof installation, repair, restoration, maintenance, and waterproofing services designed to protect buildings and extend the life of critical assets. We are always looking for dedicated professionals who want to grow their careers while contributing to high-quality work and exceptional service.

Position Summary

The General Manager is the senior business leader for DMA's Maryland operation. This role owns the full P&L: revenue growth, margin performance, team development, client relationships, and operational execution. The GM is responsible for growing the top line through direct business development and by enabling the sales team, delivering projects profitably, and building the customer loyalty that drives repeat and referral business. This is a leadership role for a commercially-minded operator who can build relationships in the field, hold a team accountable, and drive sustainable business growth.

What's in IT for You

• Competitive base salary + performance bonus tied to revenue and margin outcomes
• Company truck and gas card
• Company laptop and phone
• Health insurance
• Paid time off and paid holidays
• Opportunity to lead and grow a commercial roofing operation with the backing of a growing, PE-backed platform

Key Responsibilities

Revenue Growth & Business Development

• Drive top-line revenue growth across service, reroof, and new construction segments
• Build and maintain a pipeline of commercial opportunities through direct outreach, referrals, and existing client relationships
• Develop and grow relationships with building owners, facility managers, property management companies, and general contractors
• Lead the sales process on key accounts and strategic opportunities; support and coach the sales team to close their own pipeline
• Identify and pursue recurring revenue opportunities: maintenance agreements, preferred vendor arrangements, and multi-site contracts

Client Relationships & Recurring Revenue

• Serve as the senior relationship owner for DMA's most important clients in the Maryland market
• Maintain a Customer NPS above 70 through responsiveness, quality delivery, and proactive communication
• Ensure client escalations, warranty issues, and service concerns are resolved quickly and professionally
• Create loyalty-driven client programs that turn completed projects into long-term recurring revenue relationships
• Drive 20%+ year-over-year growth in maintenance agreements and recurring service revenue

Financial Performance & Margin

• Own the Maryland P&L; manage revenue, gross margin, overhead, and EBITDA to budget
• Partner with the VP of Operations and Service Manager to ensure production margin targets are met on all active projects
• Monitor and manage financial performance weekly; identify variances and take corrective action in real time
• Support estimating and sales with pricing strategy, margin discipline, and competitive positioning

Team Building & Operational Leadership

• Build and lead a high-performing team across sales, production, and service; hire, develop, and hold leaders accountable
• Establish clear performance expectations, KPIs, and development plans for direct reports
• Foster a culture of accountability, grit, and continuous improvement across the organization
• Partner with the VP of Operations and Service Manager on production and service planning, crew capacity, and project delivery
• Ensure all operations are conducted safely, in compliance with OSHA standards, and in alignment with DMA's quality standards

Reporting & Collaboration

• Report directly to the President / Owner; provide weekly updates on revenue, pipeline, margin, and team performance
• Collaborate with the Skybound platform team on best practices, shared resources, and growth strategy
• Maintain accurate pipeline forecasts and operational reporting through CRM and project management systems

Qualifications

Required

• 5+ years of leadership experience in commercial roofing, including direct responsibility for revenue growth, margin performance, and team development
• Proven track record of driving revenue growth through business development and client relationship management in commercial roofing or construction
• History of building strong, recurring client relationships with building owners, facility managers, and general contractors
• Strong financial acumen: experience owning a P&L and delivering results against revenue and margin targets
• Demonstrated ability to build, lead, and develop teams in a field-based commercial roofing environment
• Strong communication and commercial presence: effective with clients, crews, and executive leadership alike
• Valid driver's license and ability to travel across the MD territory regularly

Preferred

• Existing network of commercial relationships in the Baltimore/DC market
• Familiarity with CRM and field service management platforms
• Bilingual (English/Spanish) a plus

Pay and benefits

Thank you for considering a career with David M. Maines & Associates. We believe great teams are built on diverse perspectives. We invest in our people and provide competitive pay, benefits, and a supportive work environment where your skills and contributions matter.