General Manager-Construction & Building Materials Service Industry

Job Responsibilities

• Manage day-to-day operations of Service and Install Departments.
• Plan manage and implement schedules to meet daily customer commitments and ensure that the plan is properly executed.
• Review workload and manpower to meet customer commitments in a cost-effective manner.
• Ensure that install projects are completed timely, below budget and to the satisfaction of the customer.
• Participate in the annual budgeting process for the Departments and the plan to execute.
• Deliver return on sales that exceed your financial budget forecast for your assigned business unit(s).
• Review monthly financial/operational reports and work with front-line managers to develop action plans to improve.
• Improve individual performance of the field force you manage through daily, monthly and yearly performance reviews
• Improve safety performance by complying with all aspects of our safety program and consistently emphasizing safety to your team through your words and action
• Improve warranty performance by conducting root cause analysis and developing and implementing plans to reduce the numbers of warranties and the associated costs.
• Improve Customer survey scores and response rates over prior year results by (1) consistently emphasizing the importance great customer service and actively coaching it (2) consistently recognizing employees who deliver great customer service (3) Quickly and consistently repairing relationships where customers give us low scores while making the needed improvements in people and processes to help ensure better service in the future.
• Will evaluate and make suggestions to improve operational processes and procedures
• Will assist with hiring, training and developing new employees
• Leading effective field force meetings
• Other duties as assigned

Qualifications

• Bachelor's degree preferred
• Minimum of five (5) years' experience managing personnel; preferably with a Service Organization
• Must possess a Valid Driver's License
• Possess an ability for technical applications, mechanical systems and problem solving
• Experience conducting meetings with exempt and non-exempt personnel
• Experience hiring, training, developing and conducting annual performance reviews
• Must enjoy a high level of activity in a hands-on environment where there is an emphasis on meeting deadlines and providing unmatched customer service
• Travel on occasion to customer job sites and quarterly for senior management meetings

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What We Offer

• Comprehensive medical, dental, and vision coverage - available your first full month
• Generous paid time off plus paid holidays and floating holidays
• Company-paid life insurance, short-term disability, and long-term disability
• 401(k) with employer match
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Voluntary benefits including supplemental life and critical illness coverage
• Employee discounts for you and your immediate family
• Competitive compensation with annual performance reviews

Successful completion of employment verifications, background check, drug screen, and driving record (if applicable) required in advance of hire.

DH Pace Company, Inc. does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of DH Pace Company, Inc. without a prior written search agreement will be considered unsolicited and the property of DH Pace Company, Inc. Please, no phone calls or emails.