General Manager, Outlet Repair Distribution Center

About the role

The General Manager (GM) is responsible for the overall financial, operational, and productivity performance of the facility. This includes expense management, achievement of planned cost recovery goals, processing & logistics of hard lines products through the repair & distribution center.

This position is also accountable for customer satisfaction, associate morale; and the accurate receipt of reverse flow of Sears Home Delivery inventory from the Direct Delivery, Contract Sales, Retail Stores; Vendor direct shipments; Vendor reverse flow from other retails through the MDO; and from other third party sources.

The GM ensures that corporate programs and policies are executed in a way that maximizes store cost recovery, through superior customer service and both associate and asset productivity. The GM is a role model within the facility for abiding by and holding others accountable for the Code of Business Conduct and overall business practices.

• Leads the unit to ensure achievement of business goals in processing, expense reduction, cost recovery, customer satisfaction, inventory shrinkage and associate morale
• Holds store team members accountable for their individual contributions based on their roles and responsibilities
• Manages the internal customer experience
• Adheres to operational processes (e.g. receiving, non salable, junk, testing, parts, repair, cleaning, bin, loading, shipping, etc) and ensures performance standards are met
• Achieves performance goals on a consistent basis
• Manages expenses (e.g. payroll, supplies, transportation, etc.) in line with planned levels
• Manages all talent management, HR, hiring, & training processes and initiatives
• Ensures consistent & efficient execution of operational processes within the unit
• Monitors and reacts to profitable revenue opportunities and aggressively support Vendor liquidation opportunities to improve gross margin and cost recovery
• Professionally represents the Outlet Store Organization to all internal and external partners within the local market
• Communicates to field and corporate leadership, ideas or activities that would lead to cost recovery improvements
• Ensures that the unit operates in full compliance with applicable laws, regulations and company ethics policies
• Provides a safe working environment for both associates and customers
• Partners with SHC Product Service and third party vendors (e.g. Nordic Track) on merchandise repair issues
• Manages product receipts, repair, processing and the shipping process
• Clearly communicates to the team (e.g. receiving, shipping, ORS, etc.) with regard to unit operations & other policies, processes, and directives
• Balances inventories -- accountable for proper mix of merchandise in Outlet Selling (OS) stores
• Creates and maintains freight lanes of merchandise ready for immediate shipment for each OS store within the market
• Communicates inventory gaps/overages to the inventory team & field leadership
• Forecasts inventory needs for the market
• Ships quality saleable product and monitors returns in OS stores
• Performs supervisory responsibilities, including, but not limited to: making employment decisions regarding hiring, promoting, demoting, and terminating; conducting performance appraisals; and coaching and developing associates. All of the aforementioned must be in partnership with the DSM and HR.
• Other duties as assigned

Requirements

• Education Experience: Bachelor's Level Degree OR 5-10 Years Related Experience
• Driver's License Required: Yes

Job Requirements

• Understand merchandise flow from vendor to customer
• Overall computer literacy
• Strong drive for results
• Action oriented, with strong skills in execution
• Strong coaching and associate development skills
• Courageous leadership skills
• Ability to manage multiple priorities simultaneously
• Ability to focus on critical issues and activities
• Knowledge of retail business and Outlet Store operations
• Strong business acumen and financial literacy
• Change management skills
• Licensed to operate and teach how to operate Mechanized Material Handling Equipment (MMHE) (this can be obtained after hire)
• Ability to pay attention to detail

Preferred Skills

• Manufacturing leadership role
• Warehouse leadership role

Additional Information

All your information will be kept confidential according to EEO guidelines.