General Manager - Site Operations

The Role

Site Leader, Warehouse

As the Site Leader, Warehouse at Quince.com, you will play a pivotal role in overseeing our fulfillment center operations, driving performance while fostering a positive and safe work environment within a rapidly growing business and a 100,000 square foot facility.

Leading a dynamic team that includes two Operations Managers, two Area Managers, and up to 1,000 hourly Associates, you'll be responsible for budget management, people development, and achieving operational objectives. You will oversee daily operations, lead continuous improvement initiatives, and ensure exceptional customer satisfaction.

This is a unique opportunity to shape the future of our operations and contribute to a collaborative, results-driven team culture.

Responsibilities

• Lead and manage all aspects of site operations, including performance, quality, safety, and customer experience across inbound receiving, inventory management, and outbound fulfillment departments.
• Foster a culture of continuous improvement by implementing Lean and Six Sigma methodologies, driving process enhancements and quality initiatives that optimize throughput and accuracy.
• Set performance goals for your team, provide coaching and feedback, and ensure alignment with company objectives and network KPIs.
• Manage performance KPIs including on-time dispatch, inventory accuracy, labor productivity, and shrink, identifying and tracking key metrics to enhance operational efficiency.
• Use data-driven insights and analytics to identify areas for improvement, optimize picking and packing operations, and implement strategies to increase throughput while maintaining quality standards.
• Ensure all safety standards and compliance regulations are followed, creating a secure working environment for all team members and minimizing incidents and injuries.
• Oversee staffing, including recruitment, training, performance management, and the development of team members to build a strong operational bench.
• Cultivate positive employee relations, support career development, and promote a strong leadership pipeline within the organization.
• Collaborate with cross-functional teams (HR, Finance, IT, Facilities, Logistics) to ensure resource availability and support for key projects and initiatives.
• Share best practices, operational innovations, and lessons learned with other facilities and headquarters to drive consistency and operational excellence across the network.
• Manage the operational P&L for the site, ensuring cost control, budget adherence, and working capital efficiency.

Qualifications

Required

• Bachelor's Degree in Business, Operations, Supply Chain, or a related field
• 7+ years of leadership experience in distribution, e-commerce fulfillment, or manufacturing environments, including at least 2 years in a senior management role
• Proven track record of driving operational performance, process improvement, and team development
• Experience managing performance metrics, budgets, and P&Ls in a warehouse or fulfillment setting
• Proficiency in Microsoft Office Suite, Gmail, and Excel
• Ability to manage a diverse team and provide ongoing coaching and mentorship
• Flexibility to work varying hours, including weekends, holidays, and overnight shifts as required

Preferred

• Master's Degree in Business Administration (MBA) or related field
• Certification in Lean, Six Sigma, or similar process improvement methodologies
• Experience managing both salaried and hourly workforces in a large-scale distribution or fulfillment center
• Strong problem-solving skills and the ability to handle changing priorities in a fast-paced environment
• Experience with warehouse management systems (WMS) and fulfillment metrics
• Interest in long-term career development through assignments across multiple facilities

Physical Requirements

• Ability to lift and move totes up to 49 pounds each
• Frequent bending, lifting, stretching, and reaching
• Standing and walking for an average of 5 miles per day
• Ability to work in distribution/warehouse environments (e.g., noisy, unlit, unheated, non-air-conditioned)

Pay and benefits

All posted ranges are reflective of base salary and may vary depending upon experience level and location. Bonus and equity may also be provided for eligible roles.