General Manager - Terrace Point Cafe

About the role

The General Manager - Terrace Point Cafe will manage the daily operations of the restaurant.

The General Manager is responsible for operating the outlet efficiently within pre-established cost controls; managing, scheduling and training restaurant staff; monitoring staff performance, maintaining the department in accordance with Health Department standards; and ensuring customer satisfaction through application of outlet and Wynn service standards.

Responsibilities include, but are not limited to: the management of the restaurant strategy and ensuring alignment with overall Wynn Las Vegas strategy; maximizing opportunities for restaurant and company success; maintaining all Wynn standards: and ensuring excellent guest and team member experience.

Job Responsibilities

• Ensures all Wynn Las Vegas core values and property and restaurant standards are implemented and applied.
• Manages short-and long-term restaurant goals, objectives, policies, and operating procedures; monitors and evaluates operational effectiveness; effects changes required for improvement. Identifies key drivers of success.
• Manages the restaurant performance, and the accuracy, confidentiality, and thoroughness of restaurant policies and procedures; records and reports.
• Manages the performance of team members under his/her area of responsibility.
• Monitors all activities of the restaurant to ensure that all applicable internal policies, federal and state laws, rules, regulations and controls property wide are enforced.
• Ensures restaurant delivers and maintains a maximum level of property-wide service and satisfaction.
• Facilitates communication throughout the property by organizing and presiding over regularly scheduled meetings with team members within the restaurant and with other restaurants as appropriate to ensure property wide communication.
• Responsible for hiring, performance management, and employee engagement within the restaurant. Provides training opportunities, constructive and positive feedback to team members within area of responsibility. Creates a motivating environment.
• Keeps informed of all new developments within the restaurant and makes recommendations designed to maximize restaurant and company success.
• Effectively manages internal and external guest relations, which will require levels of patience, tact and diplomacy. Responsible for addressing guest and team member issues as appropriate.
• Manages multiple priorities simultaneously and meets deadlines, often in stressful and high-pressure situations.
• Must have the ability to promote positive, fair, and ethical relations with all team member, with all Wynn contractors, and in all interactions within the Host and Surrounding communities as an ambassador of the Wynn brand.
• Operates the restaurant efficiently within pre-established cost controls.
• Establishes restaurant business plan by surveying restaurant demand; conferring with people in the community; identifying and evaluating competitors; preparing financial, marketing, and sales projections, analyses, and estimates
• Ensure staff are diligent in their opening and closing procedures and that the facility is always correctly prepared.
• Check environmental elements including sound, lighting and temperatures are always correctly set.
• Conduct effective shift briefings ensuring all staff are aware of VIPs, special occasions, daily specials, product features and property-wide events.
• Encourage and motivate staff to provide optimum service during all shifts.
• Resolves guest's complaints and team member difficulties.
• Controls purchases and inventory by reviewing and evaluating usage reports; analyzing variances; taking corrective actions.
• Works with safety as a priority, and follows restaurant and company safety standards.
• Maintains relevant knowledge of industry through continuing education and training.
• Performs any other job-related duties as assigned.

Qualifications & Requirements

• Requires a minimum of five years of experience in a similar supervisory position within a similar high-volume restaurant and experience in a luxury setting is highly preferred.
• Must be fluent in English and a second language is preferred.
• Maintain a clean and professional appearance, adhering to the Wynn standards.
• Requires strong computer skills and proficiency in POS systems, purchasing software, time-keeping software and Microsoft Office.
• Previous P&L ownership in a financially successful food & beverage operation.
• Experience with managing employees under a Collective Bargaining Agreement is preferred.