Generalist, Human Resources - Core Services

About the role

Provides HR counsel and support to salaried leaders and hourly Team Members. Supports the execution of Talent & Culture (T&C) activities including, but not limited to, those related to investigations, accommodations, reporting, communication, placement, and record keeping for assigned client group(s).

Serves as the primary coordinator of routine T&C services, ensuring consistent process execution, accurate data and documentation, effective program administration, responsive employee and manager support, and compliance with established requirements.

Partners closely with HR Business Partners (HRBPs) across the organization, Centers of Excellence (COEs), Employee Relations/Open Door, Talent Acquisition, vendors, and business leaders, escalating matters that require strategic judgment, risk assessment, specialized expertise, or business-specific consultation.

Major Responsibilities

• Transaction Services - Provides administrative and operational support for workforce transactions and employee lifecycle activities including transfers, promotions, position and status changes, onboarding, separations, and other employee data updates. Supports hiring and onboarding readiness through intake handoffs, manager preparation, start-date logistics, required documentation, system access requests, and workspace coordination. Administers routine leave, accommodation, workers' compensation, timekeeping, attendance, and return-to-work processes while coordinating paperwork, timelines, compliance documentation, and referrals to designated COEs or vendors. Coordinates contingent workforce and compensation-cycle logistics, including onboarding, assignment and renewal tracking, agency and vendor communication, merit and bonus workflows, approvals, routine materials, and inquiry routing.
• Employee Support - Serves as a point of contact for employees and leaders, providing guidance on policies, procedures, accommodations, timekeeping, leave processes, and available resources. Supports employee matters by gathering information, maintaining documentation, conducting investigations, handling accommodations requests, tracking cases, coordinating follow-up activities, and connecting employees and leaders with appropriate T&C resources. Supports handoffs to HRBPs, Employee Relations/Open Door, or other COEs as necessary. Assists with crisis response activities, including communications, meeting coordination, documentation, resource distribution, and inquiry management. Identifies and escalates complaints and investigations that involve legal risk, repeated conduct or performance patterns, complex accommodations, sensitive employee impact, safety concerns, and situations requiring business judgment or when coaching involves more strategic guidance on performance, conduct, or potential risk.
• Enterprise Programs - Supports company-wide talent, performance, engagement, communication, and change initiatives through coordination and administrative support. Assists with logistics for talent reviews, succession planning, internal mobility, and development planning by managing schedules, materials, tracking, and follow-up activities. Supports performance management processes, including goal setting, review cycles, check-ins, calibration meetings, communications, tracking, and documentation. Assists with Team Member Satisfaction (TSAT) surveys and engagement action planning through scheduling, reporting, dashboard updates, and progress tracking. Coordinates communications, training, recognition programs, internships, and change initiatives by supporting materials, meetings, stakeholder communications, enrollment tracking, and ongoing program administration.
• Operational Excellence - Drives process consistency, governance, reporting, data quality, workflow discipline, and knowledge management across services. Upholds Service Level Agreements (SLAs) and delivers timely responses to inquiries. Administers recurring T&C workflows through process checklists, approval routing, trackers, and compliance records while validating completeness and accuracy. Maintains T&C documentation, knowledge materials, FAQs, resources and distribution lists to support consistent service delivery and audit readiness. Identifies process gaps, data anomalies, compliance concerns, recurring inquiry themes, workforce trends, unresolved stakeholder issues, or operational risks and routes or escalates them for appropriate action.
• Understand and actively participate in Environmental, Health & Safety responsibilities by following established UDX policy, procedures, training, and team member involvement activities.
• Perform other duties as assigned.

Basic Qualifications

• Bachelor's degree in Human Resources, Industrial Relations, Business Management, or related field preferred.
• 2+ years Human Resources experience in a large-scale, fast-paced HR environment required; or equivalent combination of education and experience.

Additional Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities (KSAs) required.

• Sound judgment and decision-making authority within established expectations; ability to identify when escalation is needed
• Strong communication skills, both verbal and written
• Solid organizational skills, ability to handle multiple priorities
• Ability to flex & adapt in a fast-paced, constantly changing environment
• Demonstrated ability to deliver high-quality HR services
• Ability to objectively coach Supervisors/Managers and Team Members through difficult and emotional issues
• Ability to research and analyze various types of data and information
• Independent, self-starter, requiring minimal day-to-day task supervision
• Professional, confident demeanor
• Base knowledge of company policies & practice
• Thorough knowledge of MS Excel, Word and PowerPoint, experience with an HRIS (i.e., SAP) preferred
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• Consistent attendance is a job requirement.

Additional information

Hybrid: This position currently has a hybrid schedule, which requires contributing from the office a minimum of four days per week. The Company reserves the right to change in-office requirements at any time.

Pay and benefits

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $70,304 - $85,000