Global Network Operations Center Administrator (XIN001_JTFY)
- Location
- Chicago, IL · On-site
- Job type
- Full-time
- Level
- Mid-level
- Listed
- Today
Skills & highlights for this role
- First-level troubleshooting for monitored devices in a GNOC
- Ticketing system updates
- Monitoring tool updates (devices, maps, changes, removals)
- Process-driven escalation and notification
- Excellent English written and verbal communication
- Coordination with application support teams
- Coordination with global service providers for circuit outages
Also useful
- Windows Server 2003/2008 administration
- UNIX server administration
- Starting services and IIS resets
- Server reboots
- Cisco router and switch knowledge
About the role
Must have current working experience with first level troubleshooting for all monitored devices within a GNOC, update tickets within the ticketing system, update monitoring tools with new devices, maps, changes and removals and follow processes to escalate issues to ensure SLA's related to monitoring routers, switches, data circuits, servers and environmental devices.
This is a customer facing position, excellent English written and verbal communication skills are required, must be process oriented for escalations and notifications for management and the candidate will need to work with applications & applications support teams for CRM, SharePoint, Exchange, Citrix, & Web based apps for outages and service delays and work closely with service providers globally for degraded or circuit outages.
Tools that are used within the NOC
- Primary Tool UIM i.e. (NimSoft)
- Application Tools
- ASM, Thousand Eyes
- Riverbeds Web Analytics General knowledge and experience with; Windows 2003 / 2008 and UNIX based servers, starting services, IIS Resets, server reboots, Cisco routers and switches is a plus.
Our Goals Are
- To use our expertise to the benefit of our clients and partners through open communication and collaboration.
- To ensure sustainable and profitable long-term growth.
- To provide a return on investment to shareholders.
- To promote employee development.
Additional Information
All your information will be kept confidential according to EEO guidelines.
About the Company
Xinnovit is a global leader in technology consulting, outsourcing, and workforce management solutions.
Our mission is to enable our clients to become more agile and competitive with the help of innovative technologies. We empower our clients to respond faster and more intuitively to changing market dynamics.
The business environment is complex, often under significant constraints and pressures from various sources. We have the knowledge, experience and capabilities to provide our clients the tools they require to achieve better, faster and effective transformation that make them the leaders in their industry.
From Xinnovit's careers page, first listed on Rolev.ai on November 12, 2026. Rolev.ai is not the employer.
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Common questions
Where is the Global Network Operations Center Administrator (XIN001_JTFY) job at Xinnovit located?
This Global Network Operations Center Administrator (XIN001_JTFY) position at Xinnovit is located in Chicago, IL (On-site). Always check Xinnovit's application page for specific state eligibility or relocation policies.
What qualifications are required for Global Network Operations Center Administrator (XIN001_JTFY) at Xinnovit?
For the Global Network Operations Center Administrator (XIN001_JTFY) role, Xinnovit highlights experience with First-level troubleshooting for monitored devices in a GNOC, Ticketing system updates, Monitoring tool updates (devices, maps, changes, removals), Process-driven escalation and notification, Excellent English written and verbal communication, Coordination with application support teams. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.
How do I apply for the Global Network Operations Center Administrator (XIN001_JTFY) position at Xinnovit?
This listing links directly to Xinnovit's SmartRecruiters application page. You can apply directly on Xinnovit's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the SmartRecruiters application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.