Global Operations Engineer (Product & Change Management)

About the role

Starlink is delivering high-speed broadband internet around the world. This role combines traditional business planning and analysis with broader business strategy and decision-making, offering direct support to Starlink leadership. The Global Operations team sits at the heart of daily operations, driving both near-term execution and long-term planning. In this position, you will analyze data, craft actionable recommendations, and lead cross-functional efforts to make and implement key decisions.

Responsibilities

• Guide planning and resource management across multiple verticals of Starlink for product and change management, including development of business models.
• Identify initiatives for improvement of Starlink's business outlook, including developing, tracking, and executing business initiatives with Starlink's leadership.
• Identify and lead implementation of process and system enhancements to improve handoffs and execution across various teams, evolve the customer experience, or scale the business while balancing resources.
• Collaborate and partner with cross functional teams to build a strong network across departments and external resources to ensure product compliance.
• Define processes and build tooling to support the expansion of resources while maintaining or reducing risks and remediating gaps in change management workflows.
• Work with stakeholders to improve value streams and operation efficiencies for broader company impact and the scaling of systemic updates.

Basic Qualifications

• Bachelor's degree in STEM, business, economics, or finance.
• 2+ years of experience in operations/process improvements.
• 2+ years of experience with Excel, SQL, and Python.

Preferred Skills and Experience

• Demonstrated success working in an environment with competing priorities and aggressive schedules.
• Experience leading complex operational and strategic initiatives.
• Proficiency with statistics, data analysis, and data visualization.
• Ability to define and manage a project independently.
• Experience with inventory, product, capacity planning (including MRP/ERP systems).
• Experience with lean, six sigma, and other related production principles.
• Experience using various programming languages (e.g. Python, JavaScript, R, C#, SQL).
• Strong written and verbal communication skills, particularly with senior business leaders.

Addtional Requirements

• Willingness to travel up to 50%.
• Must be willingness to work extended hours and/or weekends as needed.

Itar Requirements

• To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.