Global Payroll Manager

Responsibilities

Payroll Administration

• Own the accurate, confidential, and timely delivery of payroll across multiple countries, including the U.S., UK, and Canada, in partnership with internal teams and payroll providers
• Own multi-country payrolls delivered through a PEO partner, payroll review and approval, issue resolution, compliance oversight, and service-level management
• Review and approve payroll inputs, reconciliations, variance analyses, and reports, resolving exceptions before payroll is finalized
• Liaise with the Finance department on reporting requirements to ensure transparency of payroll changes
• Ensure payroll database reflects current and accurate information
• Process all payroll data entries relevant to the employee lifecycle - new hires, salary increases, bonus, commission, garnishments, benefit deduction changes, separations
• Calculate adjustments, special pays, retroactive payments, and overpayment of wages; issue manual payments as required
• Calculate separation payments in compliance with Company policies and local laws
• Perform analysis and preparation of payroll related year end schedules and ensure accuracy of year end returns processed by payroll vendor
• Track time-entry compliance and oversee timesheet adjustments
• Partner with other internal departments on audit requests
• Respond to unemployment claims, verify calculations, dispute erroneous claims, and approve bills for payment
• Respond to employment-verification requests as needed
• Provide responsive, expert support to employees and leaders on payroll questions and complex issues
• Identify opportunities to improve payroll processes through automation, technology, and standardized global practices
• Identify and lead opportunities to improve global payroll through automation, Workday functionality, standardized processes, data-driven insights, and effective vendor management
• Support integration activities related to acquisitions, new countries, or organizational growth, ensuring a seamless employee experience
• Serve as the payroll subject-matter expert for Harbor's HR technology ecosystem, leading the ongoing optimization of Workday, Rise, OSV, integrations, configurations, testing, reporting, controls, and future payroll solutions
• Perform other duties as assigned

Benefits Administration

• Validate and ensure accuracy of system configuration and deductions
• Process payroll entries needed for employee benefit changes
• Assist with annual healthcare renewals and open enrollment process

Team Management

• Lead, mentor, and scale a global team of payroll professionals, setting clear accountabilities and fostering continuous learning in Workday, compliance, tax, controls, and regional regulations
• Establish global operating rhythms, service standards, and standard operating procedures; provide coaching and professional development; and monitor performance metrics to ensure accurate, timely, and employee-focused payroll delivery

Qualifications

• At least seven years of progressive payroll experience, including ownership of complex, multi-country or multi-jurisdictional payroll operations
• Strong knowledge of global and multi-jurisdictional employment, payroll, tax, and pay-practice requirements, with the ability to translate regulatory changes into operational controls
• Advanced, hands-on Workday Payroll experience in Canada, U.S. and UK, including configuration, testing, integrations, reporting, troubleshooting, and process optimization, is required; experience with ADP and OSV is strongly preferred
• Demonstrated experience managing, coaching, and developing a team of payroll professionals across countries or time zones
• Strict adherence to confidentiality, data privacy, and data protection
• Ability to understand benefit plans and application to payroll
• Detail-oriented, self-motivated, and highly organized
• Strong customer service, communication, and time management skills
• Strong mathematical skills, with the ability to perform accurate calculations
• Strong analytical skills and ability to determine root causes of issues and find solutions
• Must be proficient in Microsoft Office, including strong use of Excel demonstrating ability to generate and analyze complex reports