Global Services Solutions Expert
- Location
- New York City, NY · On-site
- Job type
- Full-time
- Level
- Senior
- Experience
- 5+ years
- Listed
- 23 days ago
Skills & highlights for this role
- RFP drafting
- implementation delivery
- pre-sales
- B2B SaaS
Also useful
- process automation
Stated benefits & perks
- Medical
- Dental
- Vision
- 401k match
- Unlimited pto
The Role
As the Global Services Sales Expert, you’ll be the credible, informed voice for Global Services inside our highest-stakes sales conversations - while personally building the system that transforms how we handle technical RFPs. You’ll start hands-on, drafting technical RFP content yourself, and mature that into an automated, human-in-the-loop process you own. You’ll also be the connective tissue between Sales and our partner ecosystem, making sure prospects get a credible picture of what our partners bring to the table.
This role reports directly to the Head of Global Services and is based in New York City.
What You'll Be Doing
Services Presence in Sales
- Join Enterprise and Strategic prospect conversations to set realistic expectations on delivery, implementation timelines, resourcing, and success factors - extending into select mid-market deals as capacity allows.
- Address services-related questions and objections directly, alongside the commercial team.
- Keep what’s promised pre-sale consistent with what Global Services delivers post-signature.
Rfp Ownership
- Assist in drafting technical portions of RFPs during ramp-up: security and compliance questionnaires (SOC 2, ISO 27001, GDPR), product and architecture Q&A, and implementation and support detail.
- Partner with AI Enablement, Solutions Engineering, Product Operations, and Quality & Training to build an automated RFP response process with human review - targeting 90% of response content automated within 6 months of start.
- Transition from hands-on drafting to owning and maintaining that system as it matures, handling edge cases and quality oversight directly.
Partner Liaison and Enablement
- Build enough fluency in our partner ecosystem to credibly represent partner capabilities to prospects.
- Maintain partner-capability content and enablement materials for the sales and services teams.
- Flag deals to the partnerships org early when their involvement will be needed.
Who You Are
- Services delivery fluency: deep implementation or project delivery experience, with the credibility to speak about services execution from the inside.
- Commercial presence: comfortable setting expectations and representing organizational capability to external, prospect-facing audiences.
- Proposal writing experience: confident drafting complex RFPs, working directly with product and post-sales teams to get it done.
- Roughly 5+ years of relevant experience, combining implementation or services delivery with customer-facing or pre-sales work.
- Comfortable moving between hands-on execution and building the process that replaces it - you want to build a system, not just staff one.
- Time in or alongside a Growth or Revenue org in a B2B SaaS environment is a strong plus.
Why This Role
- Global collaboration: partner with teams across Growth, Sales, Product, Solutions Engineering, Quality & Training, and AI Enablement.
- Direct executive visibility: report directly to the Head of Global Services on a mandate leadership has already aligned on.
- Build, don’t maintain: stand up a net-new automated RFP process from scratch rather than inheriting someone else’s system.
- Competitive package: comprehensive salary, benefits, and tools for success.
- In-person environment: New York (Union Square) office designed for ambitious builders, with company-provided lunch daily.
What’s in IT for You
- Global collaboration: Partner with teams and clients across Europe, APAC, and North America.
- Meaningful work: Your efforts shape how thousands of lawyers use AI daily.
- In-person environment: Union Square office designed for ambitious builders and company provided lunch daily.
- Benefits & Perks: We invest in our people with a comprehensive, thoughtfully designed benefits package:
Medical, Dental & Vision
- Multiple medical plan options through Aetna and Kaiser Permanente
- HSA or Healthcare FSA (based on plan selection)
- Dental plans via MetLife
- Vision plans via Vision Care
Family Support
- Generous parental leave
- Free access to Maven Clinic
- Dependent Care FSA
- Free One Medical membership for employees and dependents
Additional Perks
- Pre-tax commuter benefits
- Life Insurance + STD/LTD
- 401(K) with generous company match
- Unlimited PTO
- Robust voluntary benefits, including identity protection (via Aura), legal coverage via MetLife, pet savings programs, and more
About US
Legora is redefining how legal work gets done. Not built for lawyers, built with them. We work alongside the world’s best legal teams, who expect excellence, precision, and speed, and we hold ourselves to the same bar.
Our AI-native workspace lets legal professionals move faster, think more clearly, and operate with sharper precision. By analysing thousands of documents in minutes and powering end-to-end workflows, we cut through complexity, teams can focus on what matters: judgment, strategy, and outcomes.
2,100+ customers across 80+ countries trust us, including Cleary Gottlieb, Goodwin, Linklaters, White & Case, Dentons, and Barclays. We’ve scaled to $200M+ in ARR, with teams across Europe, North America and APAC, and continue to expand through acquisitions including Qura, Walter AI, Graceview, Cadastral, and Wexler.
We partner with world-class performers: including Aaron Judge and the New York Yankees, Ludvig Åberg (and his caddie), and campaigns featuring Jude Law.
Joining Legora means three things.
- We lean in: ownership over titles, outcomes over intentions.
- We fight for excellence: high standards, direct, ego-free feedback.
- We grow together: as a team and with our customers.
Mission before ego. Everyone contributes. No one coasts.
If you’re driven by impact, pace, and raising the bar. This is the place.
Equal opportunity and legal notices
At Legora, we believe great teams are built on diversity of thought and experience. We’re proud to be an equal opportunity employer and committed to creating an inclusive, high-performance culture where everyone can do their best work. We welcome people of all backgrounds and don’t discriminate based on race, color, religion, national origin, gender, gender identity or expression, sexual orientation, age, disability, veteran status, or any other characteristic protected by law.
From Legora's careers page, first listed on Rolev.ai on October 17, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
Rolev.ai is a job search and application tool for US job seekers. For this Global Services Solutions Expert role at Legora, it shows how your resume fits, tailors your resume to the posting, and prepares the application for you to review.
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Common questions
Where is the Global Services Solutions Expert job at Legora located?
This Global Services Solutions Expert position at Legora is located in New York City, NY (On-site). Always check Legora's application page for specific state eligibility or relocation policies.
What qualifications are required for Global Services Solutions Expert at Legora?
For the Global Services Solutions Expert role, Legora highlights 5+ years of relevant experience; experience with RFP drafting, implementation delivery, pre-sales, B2B SaaS. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.
How do I apply for the Global Services Solutions Expert position at Legora?
This listing links directly to Legora's Ashby application page. You can apply directly on Legora's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Ashby application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.