Grade 1 Group Leader - 2nd Shift

About the role

We are seeking a dynamic and motivated Grade 1 Group Leader Direct to join our team in Wichita, United States. In this pivotal role, you will lead and inspire a group of Operators, ensuring exceptional service delivery and team performance.

Manage and motivate a team of customer service representatives to achieve individual and group targets Oversee daily operations, including scheduling, workflow management, and resource allocation Provide coaching, mentoring, and performance feedback to team members Analyze team performance metrics and implement strategies for continuous improvement Handle escalated customer issues and complaints with professionalism and efficiency Collaborate with other departments to enhance customer experience and streamline processes Ensure compliance with company policies, procedures, and industry regulations Identify and implement training initiatives to enhance team skills and knowledge Participate in hiring, onboarding, and ongoing development of team members

Qualifications & Requirements

Proven experience in a leadership role, preferably in a customer service or direct service environment Strong leadership skills with the ability to motivate and inspire team members Excellent customer service skills and a deep understanding of customer service best practices Outstanding communication and interpersonal skills Demonstrated problem-solving abilities and decisive decision-making capabilities Strong organizational and time management skills Proficiency in performance management and team development Experience with customer service software and tool.

Leadership or customer service management certifications (preferred) Ability to work flexible hours, including evenings and weekends, as required

Additional Information

Indefinite U.S. work authorized individuals only. Future sponsorship for work authorization is not available. Employment is contingent upon the successful completion of a drug screen and background check. Candidates who have been offered the position must pass both screenings before their start date. Note: This job description is not intended to be all-inclusive.

The employee may be required to perform other related duties as requested by the company Work Environment An operator in a manufacturing plant works in a fast-paced, hands-on environment surrounded by machinery, production lines, and constant activity. The setting is structured and safety-focused, requiring attention to detail, clear communication, and consistent adherence to procedures.

Some areas require hearing protection due to noise levels, and some areas lack heating or air conditioning, so temperatures can vary throughout the day. Your well-being matters at Bosch! We offer a competitive compensation and a benefits package designed to empower you in every area of your life.

This includes premium health coverage, a 401(k) with generous matching, resources for financial planning and goal setting, ample paid time off, parental leave, and comprehensive life and disability protection. We're investing in your success!