Grocery Store Associate

About the role

These positions are full-time, pay $15/hr. and include full benefits (below), and work at the Indy Fresh Market location on the northeast side of Indianapolis (address is 6002 E 38th St, Indianapolis, IN 46226).

Indy Fresh Market is a new full-service grocery store located near the Cook Medical manufacturing facility on 38th and Sheridan. In partnership with Goodwill of Central and Southern Indiana (GCSI), the store will provide additional jobs and future educational opportunities for residents while also bringing a much-needed food source to the community.

The Grocery Associate assists the store management team in reaching the operational goals of the site by functioning in various capacities within the Grocery Store. The various areas the Grocery Associate may be called upon to learn and work include: Cashier, Center Store, Produce, Cart Attendant, Dairy, Deli or Freezer.

Cashier Responsibilities

• Efficiently process customer transactions, maintaining accuracy and ensuring a balanced cash drawer.
• Strictly adhere to all cash handling procedures and protocols.
• Inform customers about Goodwill programs and services, offering assistance and general information.
• Direct more complex inquiries to the appropriate associate or manager.
• Keep the register area and assigned grocery aisles clean and well-organized.

Customer Service

• Welcome and greet customers with warmth and courtesy.
• Aid customers in locating products, providing details on availability, prices, and promotions.
• Address customer inquiries and concerns promptly and professionally.
• Provide an easy, seamless shopping experience by keeping carts and baskets well stocked and clean for guests

Stocking and Merchandising

• Receive and unload merchandise from delivery trucks.
• Arrange products on shelves, racks, and displays according to company guidelines.
• Regularly rotate products to maintain freshness and remove expired items.
• Ensure shelves and displays are orderly and visually appealing.

Cleaning and Maintenance

• Maintain a clean, sanitized, and visually appealing store environment.
• Perform regular cleaning tasks such as sweeping, mopping, dusting, and wiping down counters.
• Keep equipment like shopping carts and hand baskets clean and in good condition.
• Dispose of trash and recycling in designated areas.

Inventory Management

• Monitor inventory levels and promptly report low stock items to management.
• Assist in conducting routine inventory counts and reconciliations.
• Aid in the receiving and verification of shipments to ensure accuracy.

Required Competencies

• Degree and Credential Requirements: NONE! We value candidates who can demonstrate capability and articulate how prior experiences will help them contribute. We believe in continuous learning and professional development.
• Customer Focus - Has the ability to see, comprehend and relate with customers in an impartial, unbiased yet effective and balanced manner; builds and maintains customer satisfaction with the products and services offered by the organization; provides excellent service to internal and external customers.
• Teamwork - Works well with others and makes valued contributions to the outputs of others in order to assist the team or project to achieve the required outputs.
• Ethical - Adheres to procedures and protocol, including maintaining confidentiality in passwords, logging on and off procedures, and adherence to Goodwill's values.
• Attention to Detail - Attends to details and pursues quality in accomplishing tasks, including safety awareness.
• Time Management - Manages one's own time and the time of others effectively.

Preferred Competencies

• Technical Knowledge - Has familiarity with computers and relevant software including basic computer and Internet navigation skills.
• Communication Skills - Articulates thoughts and expresses ideas effectively using oral, written, visual and non-verbal communication skills, as well as listening skills to comprehend customers' needs. Delivers information in person, in writing, and in a digital world.
• Mathematical Aptitude - Develops and applies mathematical thinking in order to solve a range of problems in everyday situations.
• Critical Thinking - Uses judgment and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

Other Requirements

• Hard to Very Hard Physical Work - Is able to spend time in excess of 8 hours sitting, standing, walking, stooping, kneeling, and crouching. Uses hands to grasp, carry, feel, or touch products and machinery. Has the ability to move and lift 10-50 pounds. Can manage frequent exposure to moderate noise and temperature variations.

Benefits

Full-time employees may participate in a comprehensive benefits program that includes:

• Continuing education and leadership development as well as tuition reimbursement
• Comprehensive health plan
• Generous paid time off (PTO) and paid holidays
• Sabbatical and parental leaves
• Life, dental and vision insurance
• Short- and long-term disability plans
• Nationally recognized preventive health and wellness program
• Section 125 pretax health spending account, dependent care spending account, and premiums
• Retirement planning options with generous company % match \
• Daily pay options available
• Free mental health support services and on-site nurse health coaching

Mission and Values

• Goodwill of Central and Southern Indiana is an EEO Employer/Vet/Disabled
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