Ground Operations Agent

Summary

This position is responsible for overseeing and providing operational support to airport Ground Operations/Customer Service (Cross-Utilized) Agents consistent with the requirements of company policy and federal and state regulations,. Responsibilities will also include ground operations, aircraft cleaning, security, operations and commissary duties as required.

Minimum Requirements

• Combination of Education and Experience will be considered.
• Must be authorized to work in the US as defined by the Immigration Act of 1986.
• Must pass a Criminal Background Check.

Education: High School Diploma/GED

Years of Experience: Minimum one (1) year Customer Service experience, airline industry experience

Preferred Requirements

• Allegiant Customer Service and Ground Operations procedures, basic computer skills, general knowledge of office equipment.
• The ideal candidate must be people oriented, highly motivated with a positive and friendly attitude.
• Must be able to communicate with internal and external customers with professionalism and integrity.
• Must be well groomed and adhere to dress code policy.
• Ability to work efficiently under time constraints.
• Must be willing to work a flexible schedule including nights, weekends and holidays.
• Must be at least 18 years of age and possess a valid driver’s license.
• Ability to read, write, and speak English in order to receive and understand instructions, directives, and ensure safety, as well as the ability to interact with customers, is a requirement of the job.

Job Duties

• Coordinate and direct duties and activities of Customer Service/Ground Operations (Cross-Utilized) agents.
• Interface with supervisors, leads and all departments to ensure that service issues are addressed and/or corrected to ensure quality of service.
• Ensure that all company safety rules (including dangerous goods handling and awareness) are being adhered to.
• Report safety hazards and incidents to supervisor.
• Perform functions of a Customer Service/Ground Operations (Cross-Utilized) Agent, must be able to work flexible hours, including nights, weekends and holidays and must be able to stay for irregular operations.
• Schedule based upon operational need and seniority.
• Assign employees to work specific job functions as needed.
• Provide information on arrival and departure times, boarding procedures, carry-on regulations, and seating arrangements.
• Ensure FAA, Allegiant Air and airport regulations are followed.
• Assist Customers with special needs, i.e., Customers who need assistance in boarding.
• Load and unload baggage and co-mail of various weight and dimensions to and from aircraft and applicable airport baggage areas.
• Marshal in the planes and push back the aircraft.
• Operate heavy, motorized machinery/equipment including, but not limited to tugs, tractors, belt loaders, bag carts, push-back tractors, deicers, etc.
• Lead by example and motivate team members.
• Ability to read and write English.
• Coordinate, provide training and ensure training requirements are met for all employees, i.e., new hires, recurrent, supplemental and local training issues.
• Other duties as assigned.

Physical Requirements

Airport Agent - While performing the duties of this job, the Team Member is regularly required to stand, sit, talk, hear, see, reach, stoop, kneel, climb and use hands and fingers to operate various types of tools and equipment (i.e. hand trucks, carts, ramps, tugs, etc.). May be required to lift, push, pull, or carry up to 300 lbs. May be required to work various shifts/days in a 24-hour situation.

• Regular attendance is a requirement of the role.
• Exposure to heights, small spaces, extreme noise (i.e. airport with planes, vehicles, and other machinery), temperature, wind, and light fluctuations.
• Ability to work in a confined area as well as the ability to crawl in and out of small spaces for extended periods of time.
• Ability to wear personal protective gear.
• Some travel may be a requirement of the role.