Group Air Specialist
- Location
- Minneapolis, MN
- Listed
- Today
About the role
The Group Air Specialist is responsible for providing customer service for registration and airline reservations/ticketing while managing financial and hourly budget for meeting and event programs. Exceeding client and individual attendee expectations while improving program efficiencies.
Job Description Details
Scope of Work
- Act as Air Lead on assigned programs which includes answering 800# phone calls and responding to email messages from program travelers within required SLA
- Display up-to-date knowledge of Cvent and Apollo GDS, including Profiles, Scripts, Galileo Groups and Queue maintenance
- Book and issue airline tickets, both domestic and complex international routings that comply with specific program requirements and individual traveler's needs, utilizing scheduled air, blocked space, charters, discount contracts, and private fares
- Advise and collect credit card information due for personal travel by attendees, buy-ins and activities.
- Consult with attendee and book pre/post travel extensions as requested
- Partner with Customer Xperience Coordinators, Event Managers, Purchasing & Design, and Air Purchasing to ensure adherence to all pertinent program information
- Exchange and refund airline tickets as required
- Manage all PreTrip mailing documents as it relates to air travel, i.e., View Trips
- Create custom reports, including Arrival/Departure Manifests and, if needed, report analysis for loaders, greeters, and riders
- Manage attendee registrations by updating Cvent with requested changes, adding detailed notes as needed, and managing roommate pairings as well as registration system charges, changes, etc.
- Perform other duties as needed
Knowledge, Skills, and Abilities
- Applies basic knowledge to accomplish assigned tasks and processes. Proficient or developing proficiency in role.
- 4-year degree and/or minimum 3 years travel agency experience preferred
- Apollo Global Distribution System (GDS) knowledge
- Preferred knowledge of Cvent Registration System
- Excellent customer service skills
- Excellent written and verbal communication skills
- #LI-Remote
- Maximum Base Pay
- 28.85 USD
About Us
At One10, we are more than just a workplace; we are a community of individuals who share a common belief - the belief in better products and, equally important, the belief in a better you.
Believe in Better Solutions: We take pride in the work we do because we believe in the transformative powers of innovation and recognition. Our commitment to excellence drives us to create solutions that go beyond the ordinary, solutions that have a positive impact on the lives of our customers and clients. Joining One10 means contributing to a culture of continuous improvement, where each day is an opportunity to push boundaries, challenge the status quo, and redefine what's possible. We believe in crafting solutions that make a difference and in setting new standards for quality and ingenuity.
Believe in a Better You: At One10, we recognize that our greatest asset is our people. We are committed to fostering an environment that empowers you to thrive both personally and professionally. We believe that by investing in your growth and well-being, we collectively strengthen our ability to achieve greatness. From tailored development programs to a supportive and inclusive culture, we are dedicated to providing the resources and encouragement needed for you to become the best version of yourself. Your success is not just a professional goal; it's our shared commitment.
From One10's careers page, first listed on Rolev.ai on November 14, 2026. Rolev.ai is not the employer.
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Common questions
Where is the Group Air Specialist job at One10 located?
This Group Air Specialist position at One10 is located in Minneapolis, MN. Always check One10's application page for specific state eligibility or relocation policies.
How do I apply for the Group Air Specialist position at One10?
This listing links directly to One10's Workday application page. You can apply directly on One10's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Workday application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.