Group Billing Coordinator

About the role

Loews Philadelphia Hotel offers job seekers the chance to work in the historic PSFS building in Center City. Team members deliver modern hospitality in a landmark setting surrounded by Philadelphia's skyline, arts scene and vibrant culture.

What We Offer

• Competitive health & wellness benefits, 401(k) & company match
• Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement
• Paid Parental Leave
• Adoption Assistance
• Training & Development opportunities, career growth
• Tuition Reimbursement
• Pet Insurance
• Commuter Benefits for transit and parking
• Complimentary meals in Team Member Café while working
• Food & Beverage discounts in our on-site outlets
• Team Member Hotel Rates, other discounts, perks and more
• Benefits are subject to eligibility and may vary by position

What We're Looking For

The Group Billing Coordinator is a detail-oriented professional who plays a vital role in supporting property financial operations. This position is responsible for invoicing, processing payments, and tracking billing matters to ensure accurate financial records, timely collections, and effective cash flow management.

Who You Are

• You thrive in a fast-paced environment, balancing multiple priorities while consistently meeting deadlines.
• Analytical by nature, you can translate data and information into practical, actionable solutions.
• A collaborative partner who builds strong working relationships while maintaining professionalism and confidentiality.
• Comfortable leveraging technology and business systems to improve accuracy, efficiency, and decision-making.
• An effective communicator who adapts well to different audiences and works seamlessly across teams.
• Veterans and military spouses are encouraged to apply.

What You Will Do

• Complete contract reviews with M&E team.
• Attend pre-conventions meetings.
• Monitor direct billing/approval process.
• Verify PM accounts established 45 days prior to group arrival.
• Perform on-site billing review with clients when requested.
• Scan and submit supporting documentation to the Financial Service Center for locally posted charges.
• Serve as the first point of contact to provide missing information to the Financial Service Center.
• Research and resolve missing or discrepant charges to ensure the highest levels of billing accuracy.
• Calculate contractual concessions owed and adjust accordingly in the property management system.
• Calculate tax exemptions and apply to group invoices in compliance with taxing authorities.
• Verify contractual attrition and cancellation fees and apply to group invoices.
• Reconcile banquet checks to the group resume and work with the banquet team to post any revisions.
• Collaborate with hotel Department Heads, the M&E team, and the Financial Service Center Senior Collections Coordinator to ensure client needs are understood and met.
• Complete group billing checklist for each group.
• Review and take appropriate action on House Accounts and PMs daily
• Settle and process all balance due payments.
• Research check payment questions posted by the cash applications group.
• Regular attendance in conformance with standards.
• May be required to work varying schedules to reflect business needs.
• Required to attend all mandatory training sessions and meetings.
• Perform other duties as assigned.

Your Qualification Include

• Minimum 2 years of billing experience required
• High School Diploma or GED equivalent preferred
• 1-2 years customer facing experience in hospitality or finance environment
• Knowledge of computer-based software for Accounting, Property and POS management systems
• Advanced knowledge of Microsoft Office software and applications
• Position requires the ability to communicate effectively in English, both verbally and written, with team members, leaders, and guests.