Group Director, Client Media Solutions

What You'll Do

• Lead cross-account media, customer engagement, and omnichannel strategies across a portfolio of pharmaceutical and life sciences clients, ensuring alignment with business objectives and measurable customer outcomes.
• Serve as the senior strategic lead across key client relationships, driving client retention, growth, innovation, and long-term partnership development.
• Guide integrated planning efforts across Media, Omnichannel Strategy, Analytics, CRM, Activation, Creative, and Client Experience teams to deliver connected customer experiences.
• Identify emerging industry trends, platform opportunities, customer engagement innovations, and competitive insights that create value for clients and differentiate Real Chemistry's capabilities.
• Oversee multiple client teams and team leaders, ensuring strategic alignment, operational excellence, quality delivery, and consistent client satisfaction across the portfolio.
• Develop scalable processes, planning methodologies, and best practices that improve efficiency, collaboration, and performance across the broader Client Experience organization.
• Own the financial health of a significant client portfolio, including forecasting, resource planning, budgeting, scoping, staffing recommendations, and margin management.
• Partner with Business Operations and Finance to oversee scopes of work, budget management, reconciliations, revenue forecasting, and commercial planning activities.
• Drive organic growth and lead new business opportunities by identifying client needs, developing strategic solutions, and supporting agency pitches and proposals.
• Recruit, develop, and mentor talent across the organization while strengthening leadership capabilities within the Client Experience team.

This Position is a Perfect Fit for You If

• You enjoy leading large client relationships where media, analytics, strategy, CRM, and customer engagement intersect.
• You are recognized as a trusted leader who can drive client retention, growth, innovation, and operational excellence simultaneously.
• You excel at influencing senior pharmaceutical and life sciences stakeholders while aligning diverse internal teams around a shared vision.
• You are passionate about building scalable processes, developing future leaders, and fostering high-performing teams.
• You are energized by identifying new market opportunities and advancing how healthcare brands engage HCPs, patients, caregivers, and consumers.

What You Should Have

• Bachelor's degree or equivalent combination of education and relevant experience.
• 12+ years of experience in media strategy, customer engagement, integrated marketing, or healthcare advertising, including significant pharmaceutical, biotechnology, or life sciences experience.
• Deep expertise in HCP, DTC, patient, and caregiver engagement strategies across integrated, omnichannel, and customer-centric marketing environments.
• Proven success leading large client portfolios and managing complex, multi-channel healthcare marketing programs.
• Strong understanding of healthcare media ecosystems, customer engagement strategies, media investment planning, measurement frameworks, and emerging technologies.
• Experience managing client portfolio financials, including budgeting, forecasting, scoping, staffing, revenue growth, and margin management.
• Demonstrated ability to lead and develop managers, directors, and cross-functional teams within matrixed organizations.
• Exceptional executive communication, presentation, negotiation, and client leadership skills.
• Track record of driving organic growth, leading new business efforts, and developing strategic client partnerships.
• Experience collaborating across Strategy, Analytics, CRM, Creative, Activation, Technology, and Client Experience functions to deliver integrated customer engagement solutions.

Pay Range: $175,000- $200,000

This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on job-related, non-discriminatory factors including but not limited to work experience, skills, certifications, and geographical location. The Company reserves the right to modify this pay range at any time.

Real Chemistry is proud to be Great Place to Work® certified; check out what our people shared about our culture and workplace on our Great Places to Work Profile here.

We believe we can do our best when feeling our best, which is why we've put together a benefits program designed to give you the support you and your family need at every stage of life. Real Chemistry offers a comprehensive benefit program and perks, tailored to your region.

Globally, this includes offices in our key markets with free snacks to keep you running all day long, generous holiday and paid time off, options for private medical, dental, and vison plans, and support in saving for the future. Other perks include mental wellness coaching and support and access to more than 13,000 online classes with LinkedIn Learning.

At Real Chemistry, we believe we're at our best when we're connected. Our Real Hybrid and Regional Teams (Real HART) approach is designed to foster collaboration, learning, innovation, and meaningful relationships while providing flexibility where appropriate. Because our workforce spans multiple countries, regions, and client needs, work arrangements may vary by role and location.

Some positions offer hybrid or remote flexibility, while others require regular in-office presence. For example, certain teams and regions, including some of our UK operations, have office-based requirements. Your recruiter will discuss the specific expectations for the role you're pursuing during the interview process and keep you informed throughout the hiring journey.

For employees located within a one-hour commute of a Real Chemistry office, we require in-person attendance two days per week, either from a Real Chemistry office or when working onsite with clients. Employees in regions without a nearby office may work remotely and come together throughout the year for collaboration, culture-building, learning, and team connection opportunities.

While these guidelines reflect our current workplace model, we understand that everyone's circumstances are unique. If you require additional flexibility, we welcome an open conversation with your recruiter and our HR team to discuss your needs and determine what may be possible.

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