Group Marketing and Experience Manager

What You'll Do

The Group Experience and Marketing Manager is responsible for elevating the groups customer experience throughout the sales funnel and post-event follow-up. The position will develop manage all aspects of meetings and conventions' digital presence and refine the guest experience.

Responsibilities include, but are not limited, to the following

• Maintain exceptional customer service at every interaction.
• Build and maintain strong meetings and conventions trade media and partner relationships.
• In a start-up environment, understand the creative needs of the company, department, Hyatt, and other partners and stakeholders, and develop and execute a strategic marketing plan to achieve company and department goals.
• Develop, manage, and maintain meetings and conventions digital presence on property and across all platforms, including print, collateral, gifting, and tradeshow presence.
• Refine the groups customer experience, from presentations, to site inspections, to customer development events, to post-event follow-up, ensuring brand consistency and quality.
• Log and retrace customer and partner activities within the sales system, establishing an appropriate communications cadence with customers and partners, and project management tracking system.
• Understand and track analytics, RFP channels and trends, and recommend strategic programs and partnerships; communicate trends with team.
• As needed, support team in sending proposals, planning and conducting site inspections, and generating contracts and addendums for small, VIP groups.
• Attend pre-con meetings, maintain strong presence and while customers are on-site.
• As needed, other departments that work closely with the Sales department.
• Develop strong inter- and intra-departmental relations and serve as liaison with hotel Marketing and Branding team.
• Work evenings, weekends, and holidays as necessary to complete work or support onsite customers or events.
• Participate in team training and growth opportunities and support development of team members.
• Perform other reasonable duties and responsibilities as assigned.

Supervisory Responsibilities

This position works directly with the Sales team but does not have direct supervisory responsibilities.

Requirements

• Minimum 3 years of progressive hospitality experience, with a strong preference in marketing.
• Ability to travel and work nights and weekends as business demands.
• Strong organizational skills, solution-driven, both creative and analytical thinker, with project management experience.
• Proficiency with Microsoft Office Suite including Word, Excel, PowerPoint, Outlook, Adobe, etc.
• Excellent written and oral communication skills which include being able to comfortably influence new ideas/strategies at all levels of the organization.
• Proactive, strong attention to detail, and resourceful.
• Able to set priorities, work schedules, lead projects, and meet department deadlines. High School Diploma or GED (required).
• At least 21 years of age.

Preferred

• Cvent and Hyatt experience a plus.
• Marketing degree a plus.

Certifications, Licenses, Registrations

• Must be able to qualify for licenses and permits required by federal, state and local regulations.

Physical Requirements

• Must be able to work under time constraints and within established deadlines.
• Must regularly lift and/move up to 10 pounds, and must have the ability to push, pull, reach, bend, twist, kneel and balance when performing job duties in varying work areas such as confined spaces.

Working Conditions

• Work is performed indoors in a climate-controlled environment and exposed to various environmental factors such as but not limited to noise, dust and smoke.