Group Travel Coordinator

Job Summary

Supports Ohio Motorists Association's (OMA) Groups, Meetings & Incentives (GMI) Department by developing air, cruise, tour, and motorcoach groups to meet the needs of customers and increase profitability.

Job Duties

• Assures assigned groups, meetings, and incentive programs meet quality travel and customer service standards and support preferred supplier programs.
• Prepares, plans, and prices assigned group tour programs, including affinity groups, and submits to manager for approval for a maximum return on investment. Prepares a breakeven analysis for each program and manages all fixed and variable costs accordingly.
• Closes out and prepares accurate accounting records for final billing with travel suppliers.
• Provides accurate and detailed information for tracking and analyzing sales commissions and submits results to manager for approval.
• Negotiates with travel suppliers; i.e. airlines, cruise lines, hotels, transfer companies, etc. and submits to manager for approval to place group reservations. Processes and forwards payments as necessary.
• Prepares flyers, brochures, direct mail pieces and other appropriate promotional materials. Maintains group travel customer mailing list(s).
• Assists with preparation of departmental operating plans and budgets and contributes to OMA Corporate Planning. Maintains appropriate financial records in compliance with OMA accounting procedures.
• Prepares correspondence, i.e. customer and/or supplier inquiries, problem resolution, etc., consistent with AAA/OMA customer service standards.
• Verifies, for total accuracy, all client documents; coordinates preparation and distribution of documents.

Qualifications

• High School GED Required
• 4-6 years Travel sales or related experience. Required
• Ability to create a positive customer service environment by treating members, non-members and fellow associates tactfully, diplomatically and courteously.
• Excellent communication skills, both verbal and written; ability to communicate effectively in person and over the telephone with clear speech and good grammar; ability to compose and type correspondence, using proper English, spelling and punctuation.
• Excellent interpersonal skills; ability to treat customers and co-workers in a professional manner (tactfully, diplomatically, politely and courteously).
• Excellent customer service skills; ability to maintain a professional, customer service attitude while working with members, public, associates and others.
• Excellent listening, problem solving, organizational and team building skills.
• Ability to handle stressful situations in a calm manner and be flexible in a fast paced, constantly changing environment.
• Excellent sales and presentation skills.
• Ability to perform work assignments accurately, neatly and thoroughly; must be detail oriented.
• Ability to perform moderately complex mathematical calculations and operate common office machines, e.g., fax, copier, calculator, etc.
• Personal computer proficiency in word processing, spreadsheet and presentation software applications in Windows environment; good knowledge of Internet and Apollo; database experience, preferred.
• Ability to show sound judgment, initiative, discretion and maintain confidentiality.
• Ability to successfully complete various training programs, both internal and external, as required.
• Certified Travel Counselor (CTC) - The Travel Institute Preferred

Travel Requirements

• Attend travel shows and lead travel tours as directed. (40% proficiency)

Remarkable benefits

• Health coverage for medical, dental, vision
• 401(K) saving plans with company match
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance, travel, entertainment, services and more!)

Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity - we win.

• All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.
• Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value."