GTM Operations Manager, Tooling and Process

About the role

Hiring Manager - Ryan Hinkley Director of Revenue Operations

About the role

You're joining Scribe as the first owner of how every AE, BDR, CSM, and SE actually does their job day-to-day. Right now that experience differs depending on who ramped you and which pod you landed in, and the gap gets absorbed by managers who are already stretched thin. You'll map the real workflow role-by-role, redesign it where it's broken, build the layer that lets managers inspect it, and run the tooling part of new hire onboarding.

What you'll do

• Map the complete day-in-the-life workflow for every GTM role - AE, BDR, CSM, SE, and their managers - so reps know what to do without hunting for it
• Design the task, queue, and report experience that makes that workflow real and consistent across every pod
• Build the manager inspection layer so leaders can check adoption on a defined cadence instead of asking around
• Participate in new-hire onboarding cohorts, owning logins, systems training, and first workflows
• Own change adoption when pricing, packaging, process, or tooling shifts, making sure the field actually adopts it, not just hears about it
• Re-architect broken workflows and specify the fix precisely enough for GTM Systems to build against
• Run the front line of user support and the case queue, using Scribe Capture and Optimize to find where reps actually get stuck

What we're looking for

• You've operated as a stakeholder or program owner through at least one CRM or systems implementation at a B2B SaaS company
• You look at a broken workflow and call it wrong, then design and spec the fix instead of documenting the mess as-is
• You understand Salesforce and adjacent GTM systems well enough to brief a systems team precisely, without needing to build the platform yourself
• You've run onboarding or training cohorts end to end, pulling in contributors you don't manage into one coherent experience
• You're comfortable running training sessions and office hours in front of large groups of field reps
• You use AI-native tools daily, not just experimented with them, and treat dogfooding your own product as part of the job

Nice to have

• Familiarity with Salesforce administration, sales engagement platforms, or LMS/enablement tooling
• Background in B2B SaaS, ideally PLG or hybrid GTM motion

This role is not for you if

• You want to own product enablement - how Scribe works, demo skills, competitive positioning - that lives with Product Marketing
• You have not worked with stakeholders across an entire GTM team
• You want to own sales-skill coaching like pitch, cold calling, or objection handling - that's the CRO's enablement hire
• You need well-defined process handed to you - this role is building the process from scratch

Benefits

• Healthcare Coverage - Comprehensive health, dental, and vision plans, including two $0/month medical plan options for employees
• Equity - Ownership in what we're building
• 401(k) Plan - through Vestwell
• Flex Benefit - $500/year for home office equipment, productivity tools, learning & development or fitness/wellness
• Commuter Benefits - $100/month for SF based employees
• PTO - Flexible paid time off and company holidays
• Parental Leave - Paid leave to support growing families
• Wellness & Family Support - Free Talkspace membership, One Medical access (location-dependent), and Kindbody discounts for family planning