Guerlain Spa Retail Concierge
- Pay
- $27 – $30 per hour
- Location
- Boston, MA
- Listed
- 7 days ago
About the role
The Guerlain Spa Concierge is responsible for greeting and welcoming guests to the Spa. Ensuring each guest experience is personalized and seamless. The Guerlain Spa Concierge knowledgably provides recommendations and promotes a calm and tranquil environment throughout guests' visits.
- Provide warm welcome and personalized service to all guests visiting the Spa.
- Perform check in and check out of all spa guests. Handle payment transactions for treatment and retail products.
- Handle telephone reservations in line with service standards, using proper telephone etiquette.
- Ascertain guest satisfaction upon guest departure and ensure.
- Provide guest escorts to changing rooms, relaxation area and swimming pool.
- Complete all opening and closing duties professionally and accurately.
- Ensure spa reception area is kept clean and free of clutter, retail display is presented elegantly and appropriately replenished at all times.
- Ensure all payment transactions are accurate at the end of each shift, reporting any discrepancies to the immediate supervisor.
- Scheduling spa reservations and upsell treatments to maximize room and therapist utilization.
- Provide retail recommendations to guests tailored to their specific needs.
- Report accidents, injuries to management.
- Adhere to all Raffles Brand Standards, department procedures and spa service standards.
- Ensure uniform and appearance is tidy and professional, in line with grooming standards.
- Other duties as assigned.
Education & Experience
- Minimum 2 years of experience in luxury hotel or spa front of house position.
- Computer literate preferably with knowledge of spa reservation systems.
- Candidates are expected to have previous experience in luxury retail sales, preferably within a luxury spa environment, with strong luxury guest service skills, excellent product knowledge and the ability to promote and recommend spa retail products.
Physical Requirements
- Flexible hours required.
- Able to stand for an extended period of time and work within a team with shift rotations.
General Requirements
- Passion for guest care.
- Personal interest in spa treatments and holistic lifestyle.
- Telephone skills ideally in conjunction with handling reservations.
- Able to work within a team with rotating shifts.
Additional Information
- Hourly Wage: Introductory rate of $26.88 and upon successful completion of their 90-day probationary period the rate of pay will be adjusted to $29.87.
- Employee benefit card offering discounted rates in Accor worldwide for you and your family.
- Excellent Company benefits including medical, dental, vision and life insurance.
- Personalized development opportunities across Accor's extensive brand portfolio.
- Ability to make a difference through our Corporate Social Responsibility activities
About the Company
Join the team responsible for crafting a fresh landmark that emphasizes cultural appreciation among colleagues and the pursuit of greatness. At Raffles Boston, we recognize the immense worth of our distinct cultural heritage, and we are dedicated to ensuring that it is comprehended and embraced by each team member. This commitment begins the instant a prospective colleague connects with us and extends throughout their entire journey with the hotel.
From AccorHotel's careers page, first listed on Rolev.ai on November 2, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
Rolev.ai is a job search and application tool for US job seekers. For this Guerlain Spa Retail Concierge role at AccorHotel, it shows how your resume fits, tailors your resume to the posting, and prepares the application for you to review.
See how you fit
Openings from employer career sites are ranked against your whole resume—and searchable inside Claude, ChatGPT, and Cursor via Rolev.ai MCP.
Tailor without inventing
Every change to your resume is checked against your original. New experience goes in only with your yes—zero fabricated claims.
Draft the full kit
Tailored and Full Match resumes, role-specific cover letters, and answers to employer screening questions are prepared in seconds.
1-Click Extension Autofill
The Chrome extension fills the employer's Greenhouse, Workday, Lever, or Ashby form in 1 click. You review it and press Submit.
Common questions
What is the salary for the Guerlain Spa Retail Concierge role at AccorHotel?
The Guerlain Spa Retail Concierge posting at AccorHotel states compensation of $27 – $30 per hour. Final pay may depend on location, experience, and interview evaluation on AccorHotel's official career site.
Where is the Guerlain Spa Retail Concierge job at AccorHotel located?
This Guerlain Spa Retail Concierge position at AccorHotel is located in Boston, MA. Always check AccorHotel's application page for specific state eligibility or relocation policies.
How do I apply for the Guerlain Spa Retail Concierge position at AccorHotel?
This listing links directly to AccorHotel's SmartRecruiters application page. You can apply directly on AccorHotel's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the SmartRecruiters application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.