Guest Experience Coordinator

Position

• Guest Experience Coordinator
• DEPARTMENT: Events Department
• REPORTS TO: Guest Service Manager
• FLSA STATUS: Hourly, Non-Exempt
• Note: This is an on call/as needed role
• LEGENDS GLOBAL

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach.

Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component — feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking — of world-class live events and venues.

The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career.

Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sound like a winning formula for you? Join us!

The Role

As an on-call Guest Experience Coordinator, you play a vital role in supporting the success of events by ensuring a safe, welcoming, and memorable experience for all guests. This flexible position is ideal for individuals passionate about hospitality and available to work irregular hours including evenings, weekends, and holidays. You will assist with event operations, guest interactions, and logistical support as needed.

Essential Duties and Responsibilities

• Deliver exceptional guest service aligned with the Broward County Convention Center Experience Program.
• Serve as a primary point of contact for guests during events, providing courteous and professional assistance.
• Support crowd management and guest flow during high-traffic times.
• Assist with ADA accommodations and Sunflower Room services.
• Respond promptly to guest inquiries and resolve concerns with professionalism.
• Communicate effectively with guests and team members via phone, email, and in person.
• Maintain readiness to be called in for support during peak event times.
• Perform other duties as assigned to ensure smooth event execution.
• Other duties as assigned.

Qualifications

Education and/or Experience

• High School Diploma or GED.
• Or equivalent combination of education and experience.
• A minimum of 1-3 years of related work experience.
• Prior experience working in a fast-paced environment, demonstrating an ability to work under pressure, multi-task, recognizing problems and finding solutions.
• Similar experience in convention centers, hotels, and F&B facility a plus.

Skills and Abilities

• Strong verbal and written communication skills.
• Excellent organization, customer service, and interpersonal skills.
• Ability to exercise good judgment, initiative, and professionalism.
• Collaborative mindset and willingness to learn and take direction.
• Proficiency in English (verbal and written); Spanish or Creole fluency highly valued.

Computer Skills

• Proficiency in standard office equipment and Microsoft Office Suite (Outlook, Windows, Excel, Word, PowerPoint, TEAMS).
• Comfortable using standard office and communication equipment.

Working Conditions

Location: On Site, Broward Convention Center

Physical Demands

• Ability to work extended or irregular hours, including nights, weekends, and holidays as needed.
• Ability to stand and walk for long periods and lift or move items up to 10 lbs.
• Comfort working in environments with moderate noise levels.
• Regular use of hands and eyes for repetitive tasks and communication devices.