Guest Experience Staff

Summary

Legends Global, the leader in privately managed public assembly facilities, has an excellent and immediate opening for Part-Time Guest Experience Staff at Reliant Park in Houston, Texas. Reliant Park is in the fast lane for opportunity and excitement. We are a one-of-a-kind premier facility with four major venues within one giant park. Reliant Center (one million+ sq. ft.

Convention Center), Reliant Stadium (home of the Houston Texans and The Houston Livestock Show & Rodeo), Reliant Astrodome (“The” Astrodome), and Reliant Arena. We are seeking unique staff to join our Guest Experience team. The Guest Experience Staff under general supervision perform various duties in connection with scheduled events. Duties will vary between facility and events.

Acts as liaison between the facility and clients, ensuring all clients’ requirements are met and facility rules, regulations and policies are adhered to.

Essential Duties and Responsibilities

Include the following

• Work Guest Experience booth during events, assisting guests with directions, event information, item checks, and ticket relocation.
• Assist and bring resolution to guest issues and complaints, with empathy and a focus on satisfaction. Use supervisor support when necessary.
• Provide guest and event information outside in information chairs.
• Provide accommodation for wheelchairs, senior citizens, students and groups.
• Assist with hospitality services as needed.
• Serve as tour guide providing information and assisting visitors and patrons.
• Serve as a tram guide, giving information to guests as they ride Reliant Park trams in the parking lots.
• During day-to-day operations, serve as an ambassador of Reliant Park, assisting guests, contractors and staff.
• May perform other duties as assigned.

Supervisory Responsibilities

• Not Applicable.

Qualifications

• Work independently, exercising judgment and initiative.
• Work effectively under pressure and/or stringent schedule and produce accurate results.
• Maintain an effective working relationship with clients, employees, exhibitors, patrons and others encountered in the course of employment.
• Define problems, collect data, establish facts, and draw valid conclusions.
• Follow oral and written instructions and communicate effectively with others in both oral and written form.
• Work in a fast-paced environment.
• Ability to work long and irregular hours may vary due to functions and may include day, evening, weekends and holidays.

Education and/or Experience

• High School diploma or GED and one (1) to three (3) months related experience and/or training; or an equivalent combination of education and experience.

Skills and Abilities

• Good written, verbal and computer skills.
• Remain flexible and adjust to situations as they occur.

Computer Skills

• Operate and be proficient utilizing standard office equipment and personal computer(s) using Outlook, MS Windows, Excel, Word and PowerPoint.

Other QualificationsBe licensed to operate a motor vehicle in the United States.

Physical Demands

While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events.

• Must be able to assist and transport mobility impaired guests safely in a wheelchair to and from assigned location during events.

To Apply

• Please include a recent copy of your resume with a cover letter and salary requirements as part of your application.
• Only the first 150 resumes received will be considered.