Guest Relations Coordinator
- Pay
- $33 per hour
- Location
- Boston, MA · On-site
- Job type
- Full-time
- Level
- Mid-level
- Education
- Bachelor's degree
- Listed
- 21 days ago
Skills & highlights for this role
- front office operations
- guest relations
- VIP service
- room assignment management
Also useful
- international guest service
- five-star hotel standards
About the role
The Guest Relations Coordinator provides anticipatory, high-level guest services by proactively addressing guest needs and fulfilling special requests to ensure an exceptional and personalized hotel experience. Work closely with Rooms coordinator to ensure of proper room assignment and reviewing of arrival reservations, leading to smooth operations.
Work with Front office and Housekeeping to ensure of guest's memorable encounters and ensure that VIPs and ALL members receive special recognition and service. Keep active presence in the lobby to keep smooth operations by assisting guests, Front desk, Concierge, Bell and doorman, adding memorable moments for guests.
Actively communicate with guests including pre-arrival and respond to any request to ensure a delightful delivery of their special requests. Assist rooms leaders by reviewing arrival reservations as second set of eyes to ensure seamless guest stays: checking their allocated rooms, amenities, and special requests. Assist Front office leaders by coordinating timely amenity deliveries for VIP guests and members.
Serve as a liaison between Front Office, Housekeeping, Concierge, Private Kitchen and Sales departments. Assist Check-in, check-out, special requests while recognizing VIPs and guests with the Gold lounge access. Deliver all of the LQA and Forbes, Leading Quality at all times and adhere to all departmental procedures.
Rooms controlling: execute room assignments and arrival lists in order to anticipate needs of guests as best as possible in coordination with those of VIPs. Resolve any guest challenges with proper follow through, recording information and report/communicate accordingly to Supervisor/Manager. Contribute to a positive working environment.
Works closely with Rooms coordinator in monitoring all related administrative work in the front office. Increase ALL loyalty by being a champion and training other colleagues. Communicate guest feedback to hotel management and department/division heads. Liaise with other departments and necessary outside contacts to ensure excellent service delivery. Flexible schedule including night and weekend required.
Additional duties not mentioned above may also be requested by Supervisor/Manager. The hourly start rate is USD $33.25
Qualifications & Requirements
Have a strong understanding of Front Office operations and previous experience in a luxury hotel. Previous experience in five star standards Previous experience in working with international colleagues College degree
Additional Information
All your information will be kept confidential according to EEO guidelines.
About the Company
Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality.
We support you to grow and learn every day, making sure that works brings purpose to your life so that during your journey with us, you can continue to explore Accor's limitless possibilities. by joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Employee Benefit card offering discounted rates in Accor worldwide. Learning programs through our Academies.
Ability to make a difference through our Corporate Social Responsibility activities like Planet 21. Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
From AccorHotel's careers page, first listed on Rolev.ai on October 19, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
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Common questions
What is the salary for the Guest Relations Coordinator role at AccorHotel?
The Guest Relations Coordinator posting at AccorHotel states compensation of $33 per hour. It is listed as a full-time position. Final pay may depend on location, experience, and interview evaluation on AccorHotel's official career site.
Where is the Guest Relations Coordinator job at AccorHotel located?
This Guest Relations Coordinator position at AccorHotel is located in Boston, MA (On-site). Always check AccorHotel's application page for specific state eligibility or relocation policies.
What qualifications are required for Guest Relations Coordinator at AccorHotel?
For the Guest Relations Coordinator role, AccorHotel highlights a bachelor's degree; experience with front office operations, guest relations, VIP service, room assignment management. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.
How do I apply for the Guest Relations Coordinator position at AccorHotel?
This listing links directly to AccorHotel's SmartRecruiters application page. You can apply directly on AccorHotel's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the SmartRecruiters application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.