Guest Room Attendant

About the role

• City, State: Austin, Texas
• Title: Room Attendant
• Location: Embassy Suites Austin Central
• FLSA: Non-Exempt
• Status: Full-time
• Reports to: Housekeeping Supervisor

Job Summary

The Room Attendant ensures the cleanliness and tidiness of guest rooms and public areas, contributing to a welcoming and sanitary environment for guests. This role is responsible for cleaning, organizing, and maintaining guest rooms and shared spaces in compliance with hotel standards.

Essential Functions and Duties

• Clean guest rooms, hallways, lobbies, lounges, restrooms, corridors, and other work areas according to health and cleanliness standards.
• Vacuum carpets, clean upholstered furniture, and draperies using approved cleaning equipment.
• Empty trash, clean wastebaskets, and transport trash to disposal areas.
• Dust and polish furniture, fixtures, and equipment to maintain cleanliness.
• Replenish guest supplies, including linens, towels, toiletries, and other room amenities.
• Keep housekeeping carts and storage areas well-stocked, clean, and organized.
• Use only hotel-approved cleaning chemicals and follow all safety protocols.
• Sort and organize clean linens, storing them properly in designated areas.
• Wash windows, walls, ceilings, and woodwork, waxing and polishing as needed.
• Disinfect equipment and surfaces using germicides and other sterilizing agents.
• Follow hotel protocols to protect guest property, and report any found items or damages to supervisors.
• Maintain the ability to clean a designated number of guest rooms per day according to hotel standards.

Required Experience, Education, and Skills

• Prior experience in housekeeping or room cleaning is preferred but not required.
• Ability to follow safety guidelines and hotel cleaning standards.
• Strong attention to detail to ensure high cleanliness levels in all areas.
• Good time management skills to complete assigned tasks within designated time frames.
• Ability to work independently with minimal supervision.
• Good communication skills to interact with guests and team members in a polite and professional manner.

Work Environment

• Requires frequent standing, walking, bending, and stooping for extended periods.
• Must be able to lift and carry objects up to 25 lbs regularly.
• Flexible schedule, including the ability to work weekends, evenings, and holidays based on hotel needs.
• Primarily indoor work in guest rooms, hallways, and public areas, with exposure to cleaning chemicals.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the team member for this job. Duties, responsibilities, and activities may change at any time with or without notice.