Guest Room Dining Assistant Manager

About the role

At The Cooper, the Room Service Assistant Manager supports the Room Service department in overseeing all aspects of the room service operations, including the delivery of food and beverages to guest rooms, ensuring exceptional service, and maintaining high standards of quality and cleanliness. The Room Service Assistant Manager will assist in scheduling, training, and supervising staff, as well as handling guest inquiries and complaints.

Duties/Responsibilities

• Assist in managing and overseeing all room service operations.
• Help schedule, train, and supervise room service staff.
• Ensure prompt and courteous delivery of food and beverages to guest rooms.
• Assist in monitoring and maintaining high standards of quality, cleanliness, and presentation,
• Help handle guest inquiries and complaints in a professional and timely manner.
• Collaborate with the Room Service Manager to develop and implement new menu items and promotions.
• Assist in monitoring and controlling food and labor costs to meet budgetary guidelines.
• Ensure compliance with all health and safety regulations.
• Assist in maintaining inventory and ordering supplies as needed.

Required Skills/Abilities

• Previous experience in room service or food and beverage operations.
• Strong leadership and communication skills.
• Excellent customer service skills.
• Ability to work in a fast-paced environment.
• Knowledge of food and beverage operations.
• Ability to work evenings, weekends, and holidays as required.
• High school diploma or equivalent required.
• Degree in Hospitality Management or related field preferred.
• Food Handler's Certificate required.
• ServSafe Certification preferred.

Physical Requirements

The physical demands described here are representative of those that must be met by a colleague to successfully perform the essential functions of this job:

• Must be able to lift equipment, supplies, etc. of at least 30 pounds.
• Must be able to resolve problems, handle conflict, and make effective decisions under pressure.
• The role may require extended periods of time on your feet, especially during peak hotel hours or events.
• Clear vision is important for reading reports, analyzing data, and overseeing (enter department) activities.
• Good hearing is necessary for effective communication with colleagues, guests, and stakeholders.