Guest Service Agent/Front Desk
- Location
- Philadelphia, PA
- Listed
- 3 days ago
About the role
Sofitel Philadelphia at Rittenhouse Square is seeking a polished, and service-minded professional with exceptional customer service skills for the Guest Service Agent position.
What's in it for you
- Unlimited career development opportunities, both nationally and internationally. The sky is your limit!
- Make your mark, by being part of a high performing team which supports and inspires you to reach your highest potential
- Give back through our Corporate Social Responsibility activities and local community-based philanthropy.
What you will be doing
- Welcome all guests in a luxury environment, completing both check-in and checkout procedures and creating a warm farewell to the departing guests.
- Handling incoming phone calls to the hotel including In-house guest requests.
- Enrolling guests in our ALL Accor frequent guest program.
- Handling all guest inquiries and requests, as well as providing hand-tailored experiences to ensure a memorable stay.
- Candidate should be able to deliver luxury service, be efficient, empowered and cordial.
- Responsible for a cash bank and following all cash handling procedures.
- Proudly promote the hotel facilities, looking for opportunities to enhance a guest's stay through up-selling.
Your experience and skills include
- Previous experience with Opera cloud is a plus or a comparable property management system (PMS).
- Must have experience working with computers, specifically Word, Excel and messaging.
- Qualified candidate will be detail-oriented, organized and willing to go above and beyond to deliver luxury service.
- Minimum 2-years experience in similar position in a luxury setting or hotel school degree.
- Must be flexible with days and hours.
Additional Information
Our commitment to Diversity & Inclusion
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
Company Description
Located in prestigious Rittenhouse Square, the AAA rated 4-diamond Sofitel - Philadelphia, boasts 306 beautifully appointed guestrooms, featuring Lanvin amenities, dream bedding and a luxurious atmosphere.
We will be your personal culinary connoisseurs, offering our classic, French inspired menu, made from the freshest ingredients harvested directly from our rooftop garden. Enjoy our signature hand-crafted cocktails in Liberté Lounge, the "in-place" to gather and mingle for Philly's finest clientele.
Our team of highly trained Ambassadors are at your service, ready to provide a magnifique and memorable experience.
Joie de Vivre is in our DNA, and we are seeking like-minded individuals to join our team!
From AccorHotel's careers page, first listed on Rolev.ai on November 6, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
Rolev.ai is a job search and application tool for US job seekers. For this Guest Service Agent/Front Desk role at AccorHotel, it shows how your resume fits, tailors your resume to the posting, and prepares the application for you to review.
See how you fit
Openings from employer career sites are ranked against your whole resume—and searchable inside Claude, ChatGPT, and Cursor via Rolev.ai MCP.
Tailor without inventing
Every change to your resume is checked against your original. New experience goes in only with your yes—zero fabricated claims.
Draft the full kit
Tailored and Full Match resumes, role-specific cover letters, and answers to employer screening questions are prepared in seconds.
1-Click Extension Autofill
The Chrome extension fills the employer's Greenhouse, Workday, Lever, or Ashby form in 1 click. You review it and press Submit.
Similar roles
- Guest Service InternPeakMade Real Estate · Chicago, IL
- Guest Services - Front Desk Attendant - TownePlace Suites, Westport, MALafrance Hospitality · Dartmouth, MA
- Guest Service AgentSbcos · Bridgewater Marriott, NJ
- Guest Service Agent - Limelight KetchumAspen Skiing Company · Ketchum, ID
- Guest Services Representative (Part-Time)AVE by Korman Communities · Florham Park, NJ
- Guest Services LeaderPilot Company · Pacific, MO
Common questions
Where is the Guest Service Agent/Front Desk job at AccorHotel located?
This Guest Service Agent/Front Desk position at AccorHotel is located in Philadelphia, PA. Always check AccorHotel's application page for specific state eligibility or relocation policies.
How do I apply for the Guest Service Agent/Front Desk position at AccorHotel?
This listing links directly to AccorHotel's SmartRecruiters application page. You can apply directly on AccorHotel's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the SmartRecruiters application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.