Guest Service Representatives

About the role

• Guest Service Representative
• Days
• Indianapolis, IN
• Tricoci University of Beauty Culture
• 3.4
• Indianapolis, IN

Job Details

Estimated: $22K-$27.8K a year

7 hours ago

Qualifications

• Customer service
• Organizational skills
• Computer skills
• Cash handling
• Leadership
• Communication skills
• Entry level

Full Job Description

Guest Service Representative

Summary

Receive calls from prospective students, clients and direct the calls accordingly. Ensure high customer service standards and positively influence and motivate the students. Perform administrative functions. Abide by the school, state, and federal policies.

Responsibilities

• Prepare work area and maintain master client file.
• Ensure adequate supplies are available at the front desk.
• Greet clients and schedule their services, suggesting add-on services.
• Deliver superior customer service to each client.
• Resolve client situations within company standards.
• Handle all transactions for clients: Check-in, Check-out, Gift Card Sales, and VIP Program Sales.
• Assist with and sell retail products.
• Clean work area regularly each day.
• Actively participate in sales promotions.
• Close out and balance the cash drawer after each shift.
• Responsible for cash drawer accuracy.
• Ensure the new client card is filled out correctly and that each client understands that "All services are performed by students under the supervision of licensed Teachers".
• Dust and re-stock retail shelves.
• Maintain an accurate client system database.
• Comply with all state, federal, and campus policies.
• Assist with special projects.

Knowledge, Skills, and Abilities

• Superior Customer Service Skills, consistent communication skills
• Team Player
• Cash Handling
• Detail Oriented, Computer skills
• Good organizational skills