Guest Service Supervisor

Salary Range

$73,897.00 - $118,515.00 Annually

Hiring Salary Range

$73,897.00 - $96,206.00 Annually

Get to Know Us

Welcome to the City of Baltimore! Experience the reward of a fulfilling career and enjoy the added element of excitement in a vibrant, diverse atmosphere. The City of Baltimore offers limitless opportunities to help drive social impact, both on the job and in the community, while serving its citizens. Join us in making Baltimore a great place to live and work.

In the City of Baltimore, we hire great people and provide them with the skills and opportunities to grow toward their career aspirations. If you are looking for a career change or interested in learning more, explore our opportunities and benefits programs. We are excited to have you as a part of the City of Baltimore Team! The city offers medical, prescription drug, dental, vision, optional life, AD&D, and FSA plans.

This office also supplies wellness programs, support groups, and workshops.

Job Summary

An Administrative Analyst II conducts management studies and analyses to design, revise or improve systems and regulations in order to meet the various goals and objectives of a department or program. Work of this class involves no supervisory duties or responsibilities.

Incumbents receive general supervision from a technical superior. Employees work a conventional work week. Work is performed primarily in an office setting where there are no uncomfortable conditions. Work requires minimal physical exertion.

Minimum Qualifications

On or before the date of filing the application, each candidate must

• Education: Have a bachelors degree from an accredited college or university.
• AND
• Experience: Have three years of experience in workflow analysis, procedures manual writing, operational analysis, or legislative policy analysis.
• OR
• Equivalency Notes: Have an equivalent combination of education and experience.

Application Deadline

Please submit your application no later than 12:00 AM on the closing date to be eligible for consideration.

Knowledge, Skills, & Abilities

• Knowledge of research principles of methods and techniques of data processing.
• Knowledge of mathematical modeling and economic simulation.
• Knowledge of program evaluation and cost and productivity analysis.
• Ability to develop, monitor and evaluate programs to measure performance.
• Ability to make cost estimates.
• Ability to review and analyze legislation, laws and statutes in order to determine their impact on program goals, policies and activities.
• Ability to establish and maintain effective relationships with agency personnel and City, State and Federal officials.
• Ability to communicate effectively, both orally and in writing.
• Ability to compile statistical reports.

Additional Information

Background Check

Eligible candidates under final consideration for appointment to positions identified as positions of trust will be required to complete authorization for a Criminal Background Check and/or Fingerprint must be successfully completed.

Probation

All persons, including current City employees, selected for this position must complete a mandatory six-month probation.

Eligibility

Qualified candidates will be considered for vacancies as they arise, for a period of at least six months. The decision of the Director of Human Resources with respect to acceptable minimum qualifications is final.

Education Accreditation

Applicants' education must be obtained from an accredited institution. Education credentials obtained out of the US must be evaluated for US equivalency.

Selection Process

• All candidates indicating the minimum qualifications on their applications will be placed on the eligible list without further examination.
• The training and experience of each candidate will be evaluated for appropriateness and quantity.
• It is essential, therefore, that you give complete and accurate information on your application.
• Vagueness or omission may prevent you from being considered for this position.
• Qualified candidates will not be listed in rank order.

Examination Process

Applicants must provide sufficient information on their application to show that they meet the minimum qualifications for this recruitment. Successful applicants will be placed on the employment certified eligible list for at least six months.

The examination will consist of a rating of your education, training, and experience as presented on your application and as they relate to the requirements of the position. You may be required to complete supplemental questions to further examine specific Knowledge, Skills and Abilities of the position. Therefore, it is important that you provide complete and accurate information on your application.

Your Recruiter: Jewel Glenn

• If you have any questions please contact Jewel Glenn, Recruitment and Talent Acquisition Specialist II, via email.
• BALTIMORE CITY IS AN EQUAL OPPORTUNITY EMPLOYER