Guest Service Supervisor
- Pay
- $20 per hour
- Location
- Las Vegas, NV · On-site
- Job type
- Full-time
- Level
- Lead / Staff
- Experience
- 2+ years
- Listed
- 30 days ago
Skills & highlights for this role
- property management systems
- reservations
- check-in/check-out processes
Stated benefits & perks
- Medical
- Dental
- Vision
- Pto
- 401k match
About the role
- City, State: Las Vegas, Nevada
- Title: Guest Services Supervisor
- Location: Las Vegas, NV
- FLSA: Non-Exempt
- Status: Full-time
- Reports to: Operations Manager
- Supervises: Front Office Department
Job Summary
The Guest Services Supervisor is responsible for overseeing daily front office operations, including guest reception, reservations, and telephone services, ensuring a high level of guest satisfaction. This role supports the Operations Manager and supervises the front office team to maintain established service standards and operational efficiency.
Essential Functions and Duties
- Ensure that guests are greeted, checked in, and allocated rooms promptly and courteously.
- Oversee adherence to check-in procedures, ensuring accurate guest information and billing details.
- Be available to handle guest problems or complaints in a timely manner.
- Ensure rooms are maintained to the company’s established standards.
- Maximize room occupancy while adhering to the overbooking policy.
- Maintain effective communication between reservations, front office, and other departments such as housekeeping.
- Ensure that all guest charges are accurately entered and that accounts are balanced daily.
- Supervise and expedite the check-out process for departing guests.
- Ensure efficient delivery and collection of luggage to and from guest rooms.
- Oversee and maintain cleanliness and order in all front office areas.
- Conduct performance evaluations and identify training needs for front office staff.
- Act as Duty Manager when required and attend management meetings as necessary.
Required Experience, Education, and Skills
- 2+ years of front office or guest services supervisory experience in a hotel or hospitality environment.
- Strong leadership and supervisory skills with the ability to manage a team effectively.
- Excellent communication and interpersonal skills to interact with guests, staff, and management.
- Proficiency in property management systems, reservations, and check-in/check-out processes.
- Ability to manage guest issues and resolve complaints in a professional and timely manner.
- Experience with scheduling, training, and staff development.
- Strong organizational skills with attention to detail to ensure smooth front office operations.
Work Environment
- Primarily an indoor role, working in the front office, lobby, and guest areas of the hotel.
- Must be able to stand and walk for extended periods while overseeing front office operations and assisting guests.
- Must be able to lift and carry objects up to 20 lbs. occasionally.
- Flexible schedule, including availability for evenings, weekends, and holidays, to accommodate guest needs and operational requirements.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the team member for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Equal opportunity and legal notices
Stonebridge is committed to equal employment opportunities. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination. Reasonable accommodations will be made for disabled team members.
Resumes and applications for employment will be evaluated based on qualifications and the ability to meet the position's requirements.
All Stonebridge openings are projected to close within 30 days of the original posting date. This position will no longer be available 30 days from:
2026-09-29
Stonebridge offers comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
2026-10-05
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.
From Sbcos's careers page, first listed on Rolev.ai on October 11, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
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Common questions
What is the salary for the Guest Service Supervisor role at Sbcos?
The Guest Service Supervisor posting at Sbcos states compensation of $20 per hour. It is listed as a full-time position. Final pay may depend on location, experience, and interview evaluation on Sbcos's official career site.
Where is the Guest Service Supervisor job at Sbcos located?
This Guest Service Supervisor position at Sbcos is located in Las Vegas, NV (On-site). Always check Sbcos's application page for specific state eligibility or relocation policies.
What qualifications are required for Guest Service Supervisor at Sbcos?
For the Guest Service Supervisor role, Sbcos highlights 2+ years of relevant experience; experience with property management systems, reservations, check-in/check-out processes. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.
How do I apply for the Guest Service Supervisor position at Sbcos?
This listing links directly to Sbcos's Workday application page. You can apply directly on Sbcos's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Workday application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.