Guest Services - Admissions

About the role

• Agency
• Dept of Natural and Cultural Resources
• Division
• Job Classification Title
• S-Administrative Support (S)
• Position Number
• Grade
• TS

Description of Work

The North Carolina Zoo is expanding, making this an exciting opportunity to join our team. We are seeking a dynamic, efficient, and enthusiastic individual to serve as a Guest Services - Admissions team member.

In this role, the Admissions team member supports the admissions branch by providing an exceptional experience for NC Zoo members and guests. Team members are trained to operate the admissions point-of-sale system and manage both entry and exit gates. They also handle purchase transactions, assist with crowd flow, engage in guest relations, and communicate information about Zoo habitats, attractions, services, and policies to the public.

Key Responsibilities include but are not limited to

• Greet guests with a smile while maintaining a friendly and approachable attitude toward guests and staff.
• Collect fees and scan tickets for Zoo admission.
• Operate a cash register and remain fully accountable for cash handling, making change, and processing credit card transactions.
• Collect payments and issue change accurately.
• Exercise good judgment and patience when interacting with guests.
• Display a sense of urgency and professionalism at all times.
• Manage crowd control in queuing lines, assist guests with admission questions, and direct them to the appropriate entry gate.
• Staff exit gates to verify paid entry, stamp for re-entry, and provide guests with a friendly farewell.
• Assist in the Guest Services office by helping walk-in guests, answering phones, and providing general support.
• Identify items that cannot enter the Zoo and work with guests to determine appropriate solutions.
• Perform light housekeeping duties to ensure workspaces and admissions areas remain clean and safe.
• Assist with additional duties and support other Guest Services areas as needed or assigned.

Knowledge Skills and Abilities/Management Preferences

Recruitment Range: $15.00 per hour

To receive credit for your work history and credentials, you must provide the information on the application form. Any information omitted from the application form, listed as general statements, listed under the text resume section, or on an attachment will not be considered for qualifying credit.

• Candidates meet the minimum qualifications of this position if they meet the minimum education and experience listed on the vacancy announcement.
• Vacancy specific knowledge, skills, and abilities (KSAs) and/or management preferences are not required.
• Applicants who possess the following are preferred:

Management Prefers

• Experience in admissions or guest-services work, including but not limited to, assisting visitors, explaining zoo programs, and maintaining accurate ticketing or membership records.

Position & Physical Requirements

• Must be at least 16 years of age
• Available to work a flexible work schedule including weekends and holidays.
• Able to work in extreme weather conditions typical of Central NC (heat, rain, or cold) and stand or walk for extended periods of time. The NC Zoo is known as the world's largest Zoo for a reason.
• Able to walk and stand on various surfaces for extended periods, with or without accommodation.
• Possesses sufficient cognitive ability, auditory and visual acuity, and communication skills to perform essential duties and follow general safety practices for animals and guests.
• Willing and able to work varied and extended shifts, including holidays, weekends, and event support as needed.
• Able to plan for, work, and staff special events and exhibits, and remain available for unexpected shift needs.
• Able to work in a variety of physical positions, including sitting, bending, reaching, standing, walking, and lifting or carrying up to 30 lbs.
• Able to navigate paved, rough, or uneven pathways.

• This position is located at: 4401 Zoo Parkway
• Asheboro, NC 27205
• WE ARE RECRUITING FOR MULTIPLE VACANCIES.

DNCR does not engage in dual employment for temporary positions; if you are currently employed with another State agency, State university, or the NC National Guard and intend to remain employed with that entity, you may not be considered for temporary work with DNCR.

Minimum Education and Experience

• Some state job postings say you can qualify by an "equivalent combination of education and experience."
• If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both.
• See the Education and Experience Equivalency Guide for details.

• High school or General Educational Development (GED) diploma

Or

• An equivalent combination of education and experience

Pay and benefits

If there are no qualified candidates remaining in the applicant pool who meet the minimum Education and Experience or Knowledge, Skills and Abilities required for the position, the agency may consider for this position a trainee who does not meet the minimum requirements.

Salary for a trainee may be set at a lower level than the classification salary range and recruitment range that is listed in the posting with the salary being adjusted up accordingly as the trainee has obtained the necessary additional education and experience to fully meet the minimum qualifications as outlined in the classification specification.

Division Description

The North Carolina Zoological Park exists for the enjoyment, education and inspiration of all our citizens and visitors. The mission of the zoo is to conserve and protect representative examples of natural beauty, endangered and threatened plant and animal species, and ecological features of the continents it represents.

Application Process

Be sure to complete the application in its entirety. Resumes will not be accepted in lieu of completing this application.

• Information should be provided in the appropriate areas, to include the following: Education, including high school and all degrees obtained, Work Experience, and Certificates & Licenses. It is critical to our screening and salary determination process that applications contain comprehensive candidate information.
• Answers to Supplemental Questions are not a substitute for providing all relevant information within the body of your application. To receive credit for the supplemental questions, you must provide supporting information within the "Work Experience" section of the application, to support your answers.
• Due to the volume of applications received, we are unable to provide information regarding the status of your application. The hiring process may take several weeks.
• Be sure to complete the application in full. Applicants are unable to submit more than one application to an individual posting. Only one application received prior to the closing date will be accepted. Applications must be submitted by 11:59:59 PM on the night prior to the closing date.

Degree/College Credit Verification

Degrees must be received from appropriately accredited institutions. Transcripts, and degree evaluations may be uploaded with your application. If you have student loans, becoming a state employee includes eligibility for the Public Service Loan Forgiveness Program.

Veteran's and National Guard Preference

Applicants seeking Veteran's Preference must attach a DD Form 214, Certificate of Release or Discharge from Active Duty, along with the state application.

Applicants seeking National Guard Preference must attach an NGB 23A (RPAS), along with the state application if they are a current member of the NC National Guard in good standing.

Applicants who are former member of either the NC Army National Guard or the NC Air National Guard, with honorable discharge and six years of creditable service must attach a copy of the DD 256 or NGB 22, along with the state application.

Employment Eligibility

• CONTACT INFORMATION
• N.C. Department of Natural and Cultural Resources
• Division of the North Carolina Zoo
• 4401 Zoo Parkway
• Asheboro, NC 27205