Guest Services Ambassador
- Pay
- $16 per hour
- Location
- Cleveland, OH · On-site
- Job type
- Part-time
- Level
- Entry level
- Listed
- 21 days ago
Skills & highlights for this role
- guest services
- crowd management
- wayfinding
Also useful
- wheelchair assistance
- ticket verification
Stated benefits & perks
- Event day meals
About the role
“We Unite fans by Always Delivering Best-In-Class Experiences.”
The Huntington Bank Field Guest Services Team is seeking enthusiastic individuals for part-time and seasonal Event Team Member positions.
Our Guest Services Ambassadors (GSAs) are essential in creating best-in-class guest experiences—from the moment fans arrive to the moment they depart. We are looking for friendly, outgoing, and self-motivated individuals who are passionate about delivering exceptional customer service and creating memorable moments for every guest.
Positions start at $16 per hour and vary throughout each event. Which range from Ushers, Premium Space Greeters, Elevator Operators and many more. * A GSA may be assigned or reassigned to any post based on the needs of the event and will execute all posts assigned by leadership. *
If you’re ready to be part of an unforgettable event-day experience, apply today and join the excitement at Huntington Bank Field!
Essential Functions
- Greet and welcome guests as they enter Huntington Bank Field.
- Provide excellent customer service to enhance the fan experience.
- Proactively assist guests with any questions or concerns they may have.
- Understand and enforce all Huntington Bank Field policies and procedures.
- Provide guests with accurate directions to and from stadium locations such as seating areas and restrooms.
- Ability to verify tickets and help with wayfinding in and around the venue.
- Assist with escorting fans throughout the venue in wheelchairs.
- Ability to work in crowded and tight spaces. Such as elevators, congested concourses, seating bowl etc.
- Must be attentive to guests' needs, have full knowledge of all policies, services, and facility locations.
- Report all incidents to Team Leaders.
- Thank guests for attending as they leave.
Qualifications
- Excellent interpersonal and communication skills with a guest-first mindset.
- Ability to consistently present in a friendly, approachable and professional manor including a well-groomed appearance.
- Physically able to stand for extended periods and navigate stairs throughout the venue.
- Ability to lift up to 50 lbs.
- Comfortable working in all weather conditions including outdoors.
- Reliable transportation to and from Huntington Bank Field.
- Availability to work evenings, weekends, holidays, all full stadium events that include concerts, major special events and all Cleveland Browns home games.
- Ability to successfully pass a criminal background check and drug screening.
- Must be at least 18 years of age.
Perks
- 40% discount at the Browns Pro Shop within Huntington Bank Field (non-event days only).
- Free Event Day parking as well as free major event day meals are provided.
- Performance based incentive programs.
From ASM Global's careers page, first listed on Rolev.ai on October 20, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
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Common questions
What is the salary for the Guest Services Ambassador role at ASM Global?
The Guest Services Ambassador posting at ASM Global states compensation of $16 per hour. It is listed as a part-time position. Final pay may depend on location, experience, and interview evaluation on ASM Global's official career site.
Where is the Guest Services Ambassador job at ASM Global located?
This Guest Services Ambassador position at ASM Global is located in Cleveland, OH (On-site). Always check ASM Global's application page for specific state eligibility or relocation policies.
What qualifications are required for Guest Services Ambassador at ASM Global?
For the Guest Services Ambassador role, ASM Global highlights experience with guest services, crowd management, wayfinding. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.
How do I apply for the Guest Services Ambassador position at ASM Global?
This listing links directly to ASM Global's Workday application page. You can apply directly on ASM Global's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Workday application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.