Guest Services Intern (Summer 2027)

Application requirements

• Applicants are required to upload a copy of their resume; a supplemental statement (one paragraph max.) expressing their interest in a Four Seasons internship is not required, but highly preferred
• Applicants must be currently enrolled in undergraduate/graduate school
• Applicants must have valid work authorization for the U.S.

Approximate Service Dates: May 2027 - August 2027

Scheduled hours: Full-Time, 40 hours/week, Eight-to-Ten hour shifts - scheduled days and times may vary based on need; open availability required Monday-Sunday

What you will do

Basic Purpose: The Guest Services Intern assists guests with luggage during arrival and departure, makes necessary deliveries to and from guest rooms, transports guest and hotel packages and parcels. Creates a strong sense of arrival for hotel, residential, restaurant, and banquet guests. Assists Valet team with parking and retrieving vehicles. Arranges transportation for guests. Assures that guests' departure is swift and complete. Responsibilities include but are not limited to:

• Greet guests and escort them to their rooms. Deliver luggage to room upon check-in and picks up luggage from room upon departure, moving the luggage to storage or the Front Drive. Maintain proper records of deliveries and pick-ups
• Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolve customer complaints, assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
• Greet all guest passing through lobby and offer them assistance
• Assist Valet team with parking and retrieving vehicles
• Comply with Four Seasons Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact
• Work harmoniously and professionally with co-workers and supervisors
• Perform errands for guests and the hotel that may require local travel off of the hotel property
• Maintain cleanliness of the lobby by fixing pillows in guest seating areas, taking removing glassware, alerting housekeeping of cleaning needs, and polishing glassware for front office

What you bring

• A minimum three months of working experience in hospitality or customer service industry preferred
• Educational studies toward a degree in Hospitality, Business Management, or related field preferred
• A valid driver's license and clean driving record
• Strong written and verbal communication skills in the English language
• Working knowledge of and ability to operate technology and computer systems
• A genuine passion for hospitality and desire to be the best!

What we offer

We care for our Interns through competitive compensation packages, opportunities for career development and hands-on learning, and the following rewards in support of their work-life balance:

• Wage: $17.48 per hour (+ tips when working Valet)
• Parking discount
• Staff lounge and cafeteria space with city view
• Daily meals inspired by award-wining chefs
• 401(k) retirement plan
• Daily meals inspired by award-winning chefs
• Complimentary uniforms and uniform care (if applicable)

Learn more about Four Seasons Hotel Minneapolis and Four Seasons Hotels & Resorts by visiting us below:

Instagram: @FSMinneapolis

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• LinkedIn: Learn more about who we are: We Are Four Seasons
• Thank you for your interest in spending your Summer 2027 at Four Seasons Hotel Minneapolis. We look forward to receiving your application!