Guest Services Pastor - Peoria

Essential Job Functions

• Model and communicate what it means to "Create the Plus" (Exceed the guest's expectation at all times)
• Plan for and execute the weekend experience, aligning both the physical environments inside and outside and the volunteers to create a "WOW" experience from street to seat
• Oversee volunteer recruitment, onboarding, placement and training of all volunteers within guest services
• Recruit, vet, train, support and shepherd serving team leaders and volunteers, assisting them to reach their full potential in their areas
• Consistently meet with volunteers on their spiritual health and growth, leadership, and overall engagement in CCV
• Coordinate with the team leaders to ensure adequate staffing to the ministry areas and established baselines
• Utilize the Serve Toolbox within ROCK to properly schedule, train and communicate essential information, development and training
• Model a positive, authentic and caring behavior and communicate the vision of CCV
• Input weekly attendance from all services
• Ensure volunteers have the necessary supplies for their shift
• Track ministry goals & objectives for the year
• Track ministry volunteer engagement and encourage Next Steps for all team members

Pastoral Care

• Provide Pastoral care to the people as needed. This includes, but is not limited to weddings, funerals, baptisms, hospital/hospice calls, and baby dedications
• Leverage the ministry resources to support members of your area of ministry
• While most of the time you will be caring primarily for the people in your area of responsibility, it is understood that Pastoral Care is to be a "team effort" and therefore you may be asked to help people in other areas as needed

Community Relations

• Develop relationships with key members and organizations within your region (school, leaders, business leaders, city officials, etc.)
• Encourage relationship between CCV Volunteers and community leaders
• Encourage members of your team to move through our Next Steps
• Work with Associate Pastor to help identify potential Neighborhood Group leaders and potential group participants

Minimum Qualifications

Alignment with our CORE Values & Staff Fundamentals

• Commitment to Excellence - We bring our best, every time. Excellence honors God and moves people.
• Heart for Evangelism - We will risk it all to reach one more. Jesus' last command is our priority.
• Radical Generosity - We steward all things with open hands. The God who owns it all, gave it all.
• Integrity - We commit to zero gap between what we say and do. Jesus modeled integrity in EVERYTHING.
• Servant Attitude - We put others before ourselves. If serving is beneath you, leading is beyond you.
• Teamwork - We are fiercely committed to the power of teams. Jesus chose to work with a team. So will we.

Agreement with our CORE Commitments

• Must support the vision & mission of CCV.
• Must be/become an ACTIVE MEMBER of CCV
• Must regularly ATTEND WORSHIP with their family
• Must be an active participant in a CCV Group and consistently tithe
• Demonstrated maturity as a Christ follower

Competency

• Customer Focus - Dedicated to meeting the expectations of internal and external customers.
• Interpersonal Skills - relates well to all kinds of people and builds effective relationships, communicates effectively both interpersonally and corporately.
• Drive for Results - Steadfastly pushes self and others for results. Is action-oriented and displays focus, passion & initiative. Takes appropriate action when something needs to be done.
• Self-Development - Committed to improvement, seeks constructive criticism, understands strengths and weaknesses

Education & Experience

• Minimum 2 years of customer service experience
• Minimum 2 years of leadership experience
• Experience mentoring or leading others to Christ
• Able to work a flexible schedule including Saturdays & Sundays
• Degree in Biblical Studies is helpful
• Experience working in Ministry is preferred but not required

Additional Information

All your information will be kept confidential according to EEO guidelines.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of employees. CCV Leadership reserves the right to revise the position, its job functions, minimum qualifications and other aspects of the position in any way at any time.