Guest Services Rep

About the role

Department: 11611 Atrium Health Union - Guest Services

Status: Part time

Benefits Eligible

No

Hou rs Per Week: 0

• Schedule Details/Additional Information: RN, as needed.
• Works variety of shifts.
• Weekends inlcuded.

Pay Range

$18.85 - $28.30

Essential Functions

• Greets and assists patients, visitors, and guests upon arrival, displaying excellent customer service skills at all times.
• Assists patients, visitors, and guests with way finding; escorts them to their destination by walking or use of a wheelchair.
• Assists with taking discharged patients to their means of transportation; helping patients as needed from wheelchair to vehicle.
• Answers incoming calls in a courteous and helpful manner.
• Communicates transportation requests to Shuttle Service, using two-way radio.
• Assists in maintaining a neat and organized lobby, monitors for safety and environmental concerns.
• Keeps front desk area neat, organized and free of clutter.
• Assists with special projects and other clerical duties as assigned by Volunteer Coordinator.
• Directs volunteers assigned to work at the front desk, utilizing them as needed.

Physical Requirements

• Must be able to stand or walk for long periods of time.
• Must be able to push/pull wheelchair and or Staxi Chair as required.
• Ability to lift a minimum of 35 lbs. for moving and lifting patients in/out of wheelchair as needed.
• Must speak fluent English.
• Intact sense of sight, hearing and touch.
• Able to use critical thinking skills with ability to concentrate and respond quickly under pressure.

Education, Experience and Certifications

• High School education required.
• Customer service experience required.
• Computer and data entry skills required.
• Prior experience in healthcare preferred.

Pay and benefits

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more - so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.