Hardware and Software Support Engineer
- Pay
- $40,000 – $50,000 per year
- Location
- Middleton, WI · On-site
- Job type
- Full-time
- Level
- Mid-level
- Listed
- 30 days ago
Skills & highlights for this role
- hardware and software support
- networking technologies
- troubleshooting
- Git
- Jira
Also useful
- continuous integration
- Agile
- Debian Linux
Stated benefits & perks
- Retirement plan
- Bonus
- Medical
- Dental
- Life insurance
Position
Support Engineer
About the role
We are looking for a support engineer responsible for supporting, installing, configuring, and training of our BlueTOAD hardware and software products.
You will be working alongside a small team of other support engineers and developers working on different aspects of the infrastructure. A commitment to collaborative problem solving, good communication, and the creation of quality deliverables, and world-class customer support is essential.
Skills / Responsibilities
- Ensure the performance, quality, and responsiveness of products,
- Assist on-site technician with general support for BlueTOAD products via telephone, email or WebEx Meeting or On-Site.
- Help develop and maintain documentation in process and operational areas of the products
- Remotely assist BlueARGUS users with support to general usage of BlueARGUS via telephone, email, WebEx or On-Site.
- Adding, editing and manipulating sensor pairs, devices and routes
- Reporting functionality support
- Gather requirements around functionality and translate those requirements into elegant functional solutions.
- Configuration of Debian based SAS to interact with clients' email server, network time protocol server and proxy server.
- Assist client with troubleshooting networking issues which may reside on their network.
- Monitoring of these devices and services to ensure optimal up-time and reliability.
- Working closely with clients' IT department while maintaining a relationship and open line of communication to ensure fast resolution of any future issues.
- Keep up to date on the latest industry trends in mobile technologies,
- Ability to work in a fast-paced, high-effort, dynamic work environment,
- Fast learner of new and emerging technologies.
Qualifications
- Minimum 3-years' experience in hardware and software support,
- Preferred Bachelor’s Degree in Computer Science or related field,
- Experience with networking technologies both hardware and software
- Familiarity with Git, GitHub, Jira, and Agile development methodologies,
- Familiarity with continuous integration,
- Self-motivated with the ability to focus on product delivery,
- Strong analytical, troubleshooting/problem solving skills,
- Well organized and ability to document processes.
Pay and benefits
Competitive compensation and benefits commensurate with experience. Benefits for full-time employees include participation in the Company’s retirement plan, bonus, medical, dental, life insurance, LTD/STD, paid vacations/sick day/holidays, and advancement opportunities.
Contact Information and Application Deadline
Please send your resume, including salary history and expectations
TrafficCast International is an equal opportunity employer.
Salary
$40k - $50k + Stock Options (depending on skillset)
About the Company
Location: Madison, WI (LOCAL CANDIDATES ONLY)
Job Type: Full Time or Consultant to Full Time
Company Description
TrafficCast International, Inc. is a leading company in digital traffic information and service provision.
Based in Madison, WI, with satellite offices in Chicago, Atlanta, Wilmington DE, Irvine CA, and Shanghai, China, TrafficCast provides innovative technology and sophisticated data modeling to provide real-time and predictive traffic information that enhances and enables high performing location based services and dynamic navigation services to TTWN, Sirius XM Satellite Radio, and TV stations.
Now covering over 880,000 miles of roadway, Dynaflow™ provides real time and predictive road information derived from GPS tracking data, public sensors and reports of accidents, road works and weather.
For the more granular data required by public agencies for planning and operations, TrafficCast developed BlueTOAD™, an advanced wireless device that directly computes travel times and vehicle behaviors from the detection of Bluetooth signals emanating from passing vehicles.
From TrafficCast's careers page, first listed on Rolev.ai on October 10, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
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Common questions
What is the salary for the Hardware and Software Support Engineer role at TrafficCast?
The Hardware and Software Support Engineer posting at TrafficCast states compensation of $40,000 – $50,000 per year. It is listed as a full-time position. Final pay may depend on location, experience, and interview evaluation on TrafficCast's official career site.
Where is the Hardware and Software Support Engineer job at TrafficCast located?
This Hardware and Software Support Engineer position at TrafficCast is located in Middleton, WI (On-site). Always check TrafficCast's application page for specific state eligibility or relocation policies.
What qualifications are required for Hardware and Software Support Engineer at TrafficCast?
For the Hardware and Software Support Engineer role, TrafficCast highlights experience with hardware and software support, networking technologies, troubleshooting, Git, Jira. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.
How do I apply for the Hardware and Software Support Engineer position at TrafficCast?
This listing links directly to TrafficCast's SmartRecruiters application page. You can apply directly on TrafficCast's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the SmartRecruiters application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.