Hardware Operations Engineer
- Pay
- $70,000 – $100,000 per year
- Location
- Chicago, IL · On-site
- Job type
- Full-time
- Level
- Senior
- Experience
- 5+ years
- Listed
- 13 days ago
Skills & highlights for this role
- Hardware or electronics technical support
- Software and hardware diagnostic skills
- Hands-on RMA and repair experience
- Network troubleshooting including log analysis and packet capture
- Fluent Mandarin Chinese
- Fluent English
- Valid driver's license
Also useful
- Restaurant or retail POS hardware experience
- Test environment building and stability/reliability testing
- Basic electronics diagnosis with multimeter and schematics
- Experience working with hardware suppliers or manufacturers in China
What You'll Focus On
- Own escalated hardware cases: when devices behave abnormally in restaurants, investigate, diagnose and communicate the issue clearly to our engineering team in China
- Go on site for issues that can't be reproduced remotely, such as printers dropping orders or intermittent network problems; capture logs and network packets and debug in the real customer environment
- Build and maintain test environments in our Chicago office and warehouse, and run joint debugging sessions with engineers in China
- Test devices returned from the field, run stability and stress tests, identify failure patterns and drive product improvements
- Manage RMA repair processes, from software and hardware diagnosis to repair or replacement decisions
- Learn our front-of-house hardware in depth (tablets, printers, card readers, kiosks, KDS, routers) and turn field knowledge into documentation and feedback for the team
- Work closely with our support and tech teams to understand real customer scenarios and make sure field problems get solved at the root
What You Bring
- 5+ years of technical support experience in the hardware or electronics industry (required)
- Fluent Mandarin Chinese and English, comfortable doing technical discussions with engineers in China (required)
- Strong software and hardware diagnostic skills, with the ability to isolate whether a problem is device, network or software related
- Hands-on RMA and repair experience
- Network troubleshooting skills, including log analysis and packet capture (e.g. Wireshark)
- Based in Chicago or willing to relocate; valid driver's license for site visits
Nice to Have
- Restaurant or retail POS hardware experience
- Experience building test environments or running stability and reliability tests
- Basic electronics diagnosis with a multimeter and schematics
- Experience working with hardware suppliers or manufacturers in China
What We Offer
- A fair compensation package
- Medical, dental, and vision insurance
- 401(k)
- 100% employer-paid Short-Term Disability (STD)
- 100% employer-paid Life Insurance and option for additional employee-paid Life Insurance
- 100% employer-paid Accidental Death and Dismemberment (AD&D) Insurance and option for additional employee-paid AD&D Insurance
- Company holidays
- Birthday off
- Paid Parental Leave
- Flexible Paid Time Off (PTO)
- Employee Assistance Program (EAP)
Base salary range
$70,000-$100,000 per year, based on experience and skills.
About Chowbus
Chowbus is a leading Asian restaurant technology SaaS platform, with deep roots in the North American market for years. Currently, we stand as a pioneering enterprise in the North American Asian Restaurant SaaS sector.
Driven by precise market positioning and efficient product services, our business has achieved doubled growth annually, covering over 30 core states and 100 key cities across the U.S., and partnering with more than 10,000 Asian restaurants. We build tech ecosystems that help restaurants grow, serve with heart, and uplift their communities our vision is to creat a world where culturally rooted food entrepreneurs thrive everywhere.
As our hardware footprint in restaurants grows, we are building our first US hardware operations function, working closely with our engineering and hardware teams in China to make sure every device performs reliably in real restaurant environments.
You will be the technical bridge between our restaurants in the field and our hardware and engineering teams in China. You won't handle routine installations. Instead, you will take on the hardest hardware cases: reproducing issues, running tests in our office and warehouse, going on site when a problem can only be diagnosed in the real restaurant environment, and bringing clear findings back to the engineering team so we can fix root causes and improve our products.
From Chowbus's careers page, first listed on Rolev.ai on October 27, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
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Common questions
What is the salary for the Hardware Operations Engineer role at Chowbus?
The Hardware Operations Engineer posting at Chowbus states compensation of $70,000 – $100,000 per year. It is listed as a full-time position. Final pay may depend on location, experience, and interview evaluation on Chowbus's official career site.
Where is the Hardware Operations Engineer job at Chowbus located?
This Hardware Operations Engineer position at Chowbus is located in Chicago, IL (On-site). Always check Chowbus's application page for specific state eligibility or relocation policies.
What qualifications are required for Hardware Operations Engineer at Chowbus?
For the Hardware Operations Engineer role, Chowbus highlights 5+ years of relevant experience; experience with Hardware or electronics technical support, Software and hardware diagnostic skills, Hands-on RMA and repair experience, Network troubleshooting including log analysis and packet capture, Fluent Mandarin Chinese, Fluent English. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.
How do I apply for the Hardware Operations Engineer position at Chowbus?
This listing links directly to Chowbus's Greenhouse application page. You can apply directly on Chowbus's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Greenhouse application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.