Head of CHB Operations, North East

About the role

As Head of CHB Operations, Northeast, you will lead a large-scale Customs House Brokerage operation across multiple locations, ensuring safe, compliant, customer-focused, and efficient execution of customs brokerage services.

Reporting to the Head of US Customs, you will oversee a team of 50-75+ colleagues through a leadership structure of managers and operational leaders while driving workforce planning, customer satisfaction, operational performance, talent development, and business growth.

This role offers the opportunity to shape the future of customs operations by leveraging technology, automation, AI, and continuous improvement initiatives to enhance operational outcomes and customer experience.

What We Offer

• This is an exciting career opportunity to work in a truly international company that makes global trade happen.
• You will be interacting daily with passionate colleagues around the world, giving you the opportunity to develop your professional skills in a global environment.
• Through the training and support we provide and learning on the job, you will have the chance to truly take your career all the way.

• Work with a global leader transforming logistics through innovation, technology, automation, and AI-enabled solutions.
• Lead a strategically important and rapidly growing business within Maersk's Customs organization.
• Drive leadership development, succession planning, and employee growth across a large operational organization.
• Full-time employees are eligible for Health Insurance, Paid Time Off, and 401(k) Match.

Key Responsibilities

• Lead multi-site Customs Brokerage Operations across the Northeast Area.
• Develop and coach operational leaders while building a high-performing organization.
• Drive workforce planning, staffing strategies, capacity management, and organizational effectiveness.
• Build and maintain strong strategic customer relationships to support retention and growth.
• Monitor operational performance through KPI management, productivity analysis, and service reviews.
• Partner with Compliance, Commercial, Finance, HR, Technology, and Operations Excellence teams to achieve business objectives.
• Leverage technology, automation, and AI solutions to improve productivity, service delivery, and customer outcomes.

Who We Are Looking For

We recognize that experience comes in many forms. If you don't meet every qualification, we still encourage you to apply.

• Licensed U.S. Customs Broker required.
• 10+ years of experience in customs brokerage, trade compliance, or global trade operations.
• Proven experience leading large-scale operational teams and people leaders, including multi-site environments.
• Experience managing teams of 25+ employees, preferably 50+ employees through multiple layers of leadership.
• Strong background in workforce planning, operational performance management, and cost control.
• Demonstrated success managing strategic customer relationships and cross-functional organizations.
• Experience implementing transformation, automation, process improvement, or AI-enabled initiatives is highly desirable.

Job Type: Full-time

Location: Florham Park, New Jersey

• Travel Expectations: Approximately 10-15% regional travel, including occasional business meetings and off-site events.
• Reporting Line: Head of US Customs

Salary

$140,000 - $160,000*

*The stated pay range is the anticipated starting salary and may be adjusted based on market conditions, experience, and location. Final compensation will be discussed directly with the selected candidate(s) in compliance with all applicable laws.

Notice to applicants applying to positions in the United States - You must be authorized to work for any employer in the U.S.

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