Head of FFIO Fund Operations

About the role

Fidelity will not provide immigration sponsorship for this position.

About the role

Head of Fund Operations

The Head of Fund Operations provides strategic leadership to our large-scale operations environment and product organization in multiple offices including Merrimack, NH and Westlake, TX and provides accounting, pricing services as well as fund billing/expense, Transfer Agency/Treasury and Alternatives Servicing (ETFs) supporting multiple asset managers. These services include books and records maintenance, securities' pricing including Fair Value protocols, and net asset value, yield and distribution rate calculations.

This role influences both direction and outcomes with an emphasis on staff development and performance management while leading all aspects of the implementation of market leading innovations. This role is viewed as the "face" of Fidelity's Pricing and Bookkeeping services dealing with industry organizations, External Auditors and P&B required vendor partners in the marketplace.

• You are responsible for multi-site team in establishing goals including Key Performance Indicators (KPIs) that align with four areas of focus: quality & risk, scale & efficiency, talent and business partner alignment with respect to internal oversight teams including Asset Management divisional leaders, the Fund Treasurer's office and Internal Audit--and external partners such as the Independent Fund Auditing teams.
• You have a deep desire to continuously learn, implement new techniques and deliver on innovative ways of performing business functions for greater efficiencies
• Development of staff to ensure the delivery of high-quality consultative expertise and accountability.
• Understand and align critical business partner demand with strategic solutions and key initiatives to enable success.
• Through leadership engagement, drive the cultural adoption of key principles around the use of metrics, data visualization and analysis, while encouraging an innovative environment where measured risk taking is carefully assessed.
• Communicate key messages from the senior leadership team to all associates in a respectful and transparent manner. Influence within professional networks as a trusted Brand Ambassador ensuring FFIO's place as a key talent destination now and in the future.
• Design, drive and execute a program of transformation that incorporates day-to-day operations and corresponding technology platform development/optimization

The Expertise and Skills You Bring

• Bachelor's degree required; MBA or other advanced degree preferred
• 15+ years broad financial services operations experience
• 15+ years operations leadership experience with a track record of growing responsibility
• Global operations experience preferred, product oversight experience required
• As a well-respected leader, you demonstrate a collaborative work style with leaders across the organization
• Successful at navigating, developing/building, and influencing relationships with key business leaders and business partners
• Effectively lead change and continued transformation of a sophisticated operating environment, including process re-engineering
• Excellent communication skills and executive presence
• Communicate regularly with Candor, Transparency and Confidence
• Experienced budget management and overall financial acumen for both FFIO and in the best interest of the Firm
• Proven ability to effectively lead through large scale change including knowledge of enterprise platforms for seamless execution
• Willingness to take calculated fact-based risks and supports the risks taken by FFIO leadership team members

Fidelity's Onsite Working Model

Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Currently, some roles and locations require 100% onsite presence, while others require less. Onsite expectations are likely to evolve as the rollout continues. This transition does not apply to fully remote roles.